Episode Experience Lead - F The Globe Tower
1 linggo ang nakalipas
Job Description
Responsible for executing and driving the improvements of a specific customer episode ensuring a seamless efficient and delightful customer experience Reporting directly to the Episode Experience Owner EXO the Experience Lead plays a critical role in identifying pain points implementing solutions and coordinating with cross-functional teams to enhance the customer journey The Lead ensures that initiatives within the episode align with the overall customer experience strategy leveraging data customer feedback and industry best practices to drive continuous improvementPaglalarawan ng trabaho
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