Customer Strategy - F The Globe Tower

This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach, starting from organizational goals and customer needs, to identify growth opportunities. · Strategic ...

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. · This role serves as the senior advisor on customer strategy, bridging business needs with G ...

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. · Leads the scoping and design of transformation engagements tailored to enterprise client co ...

The CRM Planner is responsible for designing and managing campaigns aligned with the company's mandates. They must ensure program relevance and attractiveness while achieving profitability and cost-effectiveness. · ...

+At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Deliver the transformation/change agenda towards One Globe execution via ...

Championed the seamless execution and timely delivery of OSMCX-initiated projects, rollouts, and policy changes. · ...

We are looking for a Head of Acquisition to drive sustainable growth of our Multi-Product Ownership base by converting priority single-product and new-to-Globe households into profitable MPO customers. The role owns the end-to-end acquisition journey from discovery through succes ...

The Head of Base Management for MPO is responsible for maximizing lifetime value, · retention, and loyalty of the MPO customer base.Owns post-activation lifecycle including retention, · expansion, care, and loyalty execution. · Designs and executes lifecycle management strategies ...

We are seeking a high-impact Head for the Wholesale LSP Cluster to lead our commercial team and drive aggressive revenue growth . Reporting directly to the Wholesale Head, you will be responsible for the execution of the sales strategy, · managing daily performance of Account Man ...

This role is responsible for executing managing the day-to-day improvements of a specific customer episode across all touchpoints ensuring seamless frictionless satisfying customer experience.The Episode Experience Manager works closely with frontline teams product owners operati ...

The Product Lead (Postpaid and Platinum) is accountable for the end-to-end stewardship of the Postpaid and Platinum product portfolio across all stages of the product lifecycle. · Own and manage the end-to-end lifecycle of the Postpaid and Platinum product portfolio, · Partner cl ...

The Customer Monetization Manager is responsible for developing and executing programs that drive incremental revenue from the existing customer base through upsell, cross-sell, usage stimulation, · and other monetization levers. · - Monetization of the base through upsell, cross ...

Leads the development and execution of strategies to grow customer value among existing Postpaid Base through improved monetization engagement and retention. · ...

+This role focuses on uncovering deep customer insights and translating them into tangible experience improvements. · +Customer Journey Mapping & Diagnostic Modeling: Lead the visualization of as-is and to-be customer journeys across multiple touchpoints and functions. · Stakehol ...

Builds data and insight foundation of strategic engagements with Globe's enterprise clients. · Data Gathering & Strategic Research: Conduct primary and secondary research to understand industry trends. · Customer & Market Segmentation: Support segmentation of client organizations ...

+We're looking for a data-driven Omnichannel Insights & Analytics Lead to turn complex data into actionable insights that improve how customers engage with Globe—across digital and physical touchpoints. · In this role, you'll design and manage multi-channel dashboards, · build un ...

The Product Lead is accountable for the end-to-end stewardship of the Wireless Voice and Roaming product portfolio across all stages of the product lifecycle. · Champions consistent, reliable, and customer-centric product experiences that drive sustainable business outcomes.Own ...

The Marketing and Masterbrand Strategy Head is accountable for defining and governing the Marketing Group strategy and Masterbrand agenda, ensuring enterprise-wide alignment in delivering Globe's brand and marketing ambition. · This role serves as the strategic integrator of Mark ...

+ The Head of Portfolio Management owns the end-to-end product and value portfolio, · + Define and evolve MPO product architecture (core bundles, add-ons, benefits) · + Define pricing strategy, discounting logic, and margin guardrails · + Design and manage tiering and benefit lad ...

The Digital Product Owner is responsible for the continuous growth and improvement of digital channels that engage customers at scale toward building lasting relationships. · Prioritizing feature roadmap · Co-creating experiences for digital channels · Growing the penetration and ...