Customer Journey - F The Globe Tower

This role focuses on uncovering deep customer insights and translating them into tangible experience improvements. Using human-centered design methods, the Customer Journey & Ideation Manager maps end-to-end journeys, · Lead the visualization of as-is and to-be customer journeys ...

The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints. · The role is hands-on in monitoring, analyzing, and implementing enhancements that improve customer interactions within the ...

This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach to identify growth opportunities and develop transformation roadmaps. · Duties include leading struct ...

At Globe, our goal is to create a wonderful world for our people, business and nation. · The Episode Experience Manager executes and manages day-to-day improvements of customer episodes across all touch points. · Globe's hiring process promotes equal opportunity to applicants.Ove ...

Builds data and insight foundation of strategic engagements with Globe's enterprise clients. · Data Gathering & Strategic Research: Conduct primary and secondary research to understand industry trends. · Customer & Market Segmentation: Support segmentation of client organizations ...

The Head of Base Management for MPO is responsible for maximizing lifetime value, · retention, and loyalty of the MPO customer base.Owns post-activation lifecycle including retention, · expansion, care, and loyalty execution. · Designs and executes lifecycle management strategies ...

We are looking for a Head of Acquisition to drive sustainable growth of our Multi-Product Ownership base by converting priority single-product and new-to-Globe households into profitable MPO customers. The role owns the end-to-end acquisition journey from discovery through succes ...

+We're looking for a data-driven Omnichannel Insights & Analytics Lead to turn complex data into actionable insights that improve how customers engage with Globe—across digital and physical touchpoints. · In this role, you'll design and manage multi-channel dashboards, · build un ...

Responsible for executing and driving the improvements of a specific customer episode ensuring a seamless efficient and delightful customer experience Reporting directly to the Episode Experience Owner EXO the Experience Lead plays a critical role in identifying pain points imple ...

The Product Lead is accountable for the end-to-end stewardship of the Wireless Voice and Roaming product portfolio across all stages of the product lifecycle. · Champions consistent, reliable, and customer-centric product experiences that drive sustainable business outcomes.Own ...

The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, · ensuring a seamless, frictionless, and satisfying customer experience.DUTIES AND RESPONSIBILITIES: · Manage Episode Experi ...

This role leads the strategic framing and execution of customer transformation initiatives across business units. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value. · Aligning customer-cent ...

The Product Lead (Postpaid and Platinum) is accountable for the end-to-end stewardship of the Postpaid and Platinum product portfolio across all stages of the product lifecycle. · Own and manage the end-to-end lifecycle of the Postpaid and Platinum product portfolio, · Partner cl ...

The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touch points, · ...

Leads the development and execution of strategies to grow customer value among existing Postpaid Base through improved monetization engagement and retention. · ...

The Business Analyst – Insights & Opportunity Scoping role supports strategic engagements with Globe's enterprise clients by building data and insight foundations. · The analyst conducts research to understand industry trends and customer behaviors, · and collaborates with senior ...

This role is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience. · The Episode Experience Manager works closely with frontline teams, produ ...

The Enterprise Architect (EA) is accountable for translating Globe's CX-led architecture vision into actionable, value-driven outcomes. · ...

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. · This role serves as the senior advisor on customer strategy, bridging business needs with G ...

The Head of Base Management for MPO is responsible for maximizing lifetime value, · retention, and loyalty of the MPO customer base. This role owns the post-activation lifecycle, · including retention, expansion, care, and loyalty execution. The role partners closely · closely wi ...