Customer Journey - F The Globe Tower

+This role focuses on uncovering deep customer insights and translating them into tangible experience improvements. · +Customer Journey Mapping & Diagnostic Modeling: Lead the visualization of as-is and to-be customer journeys across multiple touchpoints and functions. · Stakehol ...

The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints. · The role is hands-on in monitoring, analyzing, and implementing enhancements that improve customer interactions within the ...

This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach to identify growth opportunities and develop transformation roadmaps. · Duties include leading struct ...

At Globe, our goal is to create a wonderful world for our people, business and nation. · The Episode Experience Manager executes and manages day-to-day improvements of customer episodes across all touch points. · Globe's hiring process promotes equal opportunity to applicants.Ove ...

Builds data and insight foundation of strategic engagements with Globe's enterprise clients. · Data Gathering & Strategic Research: Conduct primary and secondary research to understand industry trends. · Customer & Market Segmentation: Support segmentation of client organizations ...

The Head of Base Management for MPO is responsible for maximizing lifetime value, · retention, and loyalty of the MPO customer base.Owns post-activation lifecycle including retention, · expansion, care, and loyalty execution. · Designs and executes lifecycle management strategies ...

We are looking for a Head of Acquisition to drive sustainable growth of our Multi-Product Ownership base by converting priority single-product and new-to-Globe households into profitable MPO customers. The role owns the end-to-end acquisition journey from discovery through succes ...

+We're looking for a data-driven Omnichannel Insights & Analytics Lead to turn complex data into actionable insights that improve how customers engage with Globe—across digital and physical touchpoints. · In this role, you'll design and manage multi-channel dashboards, · build un ...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · Responsible for executing and driving the improvement ...

The Product Lead is accountable for the end-to-end stewardship of the Wireless Voice and Roaming product portfolio across all stages of the product lifecycle. · Champions consistent, reliable, and customer-centric product experiences that drive sustainable business outcomes.Own ...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · The Episode Experience Manager is responsible for exe ...

This role leads the strategic framing and execution of customer transformation initiatives across business units. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value. · Aligning customer-cent ...

The Product Lead (Postpaid and Platinum) is accountable for the end-to-end stewardship of the Postpaid and Platinum product portfolio across all stages of the product lifecycle. · Own and manage the end-to-end lifecycle of the Postpaid and Platinum product portfolio, · Partner cl ...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · The Episode Experience Manager is responsible for exe ...

Leads the development and execution of strategies to grow customer value among existing Postpaid Base through improved monetization engagement and retention. · ...

The Business Analyst – Insights & Opportunity Scoping role supports strategic engagements with Globe's enterprise clients by building data and insight foundations. · The analyst conducts research to understand industry trends and customer behaviors, · and collaborates with senior ...

The Enterprise Architect (EA) is accountable for translating Globe's CX-led architecture vision into actionable, value-driven outcomes. · ...

This role is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience. · The Episode Experience Manager works closely with frontline teams, produ ...

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. · This role serves as the senior advisor on customer strategy, bridging business needs with G ...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · The Head of Base Management for MPO is responsible fo ...