Technical Support Representative - Angeles, Pilipinas - Universal Access and System Solution Inc.

Universal Access and System Solution Inc. Angeles, Pilipinas

5 araw ang nakalipas

Permanent

Paglalarawan

Responsibilities:

Handle inbound customer service calls
Interfacing with various tools and systems as required.
Effectively resolve customer questions through call or chat in a considerate and timely manner.
Provide information about products and services
Review and select standard responses for answers or solution
Review or make changes to customer accounts
Take ownership of technical issues and customer's problem from the beginning to end.
Compose thoughtful, personalized responses to a variety of customer requests.

Qualifications:

At least Senior High School Graduate or College Undergraduate
With or without call center experience
Customeroriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
Average written and verbal English proficiency.
Has analytical troubleshooting skills
Basic knowledge in Fiber Optics Technology.
Knowledge in Basic Network troubleshooting.
Basic knowledge about the Internet.
Experienced in a BPO is a plus.

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