- Consumer Loans Applications: Designing a new digital process to offer a loan to a New-to-Bank customer without offering a current account.
- Wholesale operations: Optimisation of organisational setup across Europe in line with the Client Services Operating model. Eliminating non value added activities, outsourcing tasks to a 3rd party.
- Designing Global processes for Business Banking Lending and Mortgages as reference models bank-wide to speed up digitalisation
- Eliminating the physical letters being used in back-office processes to reduce both environmental and process costs.Your roleCore responsibility - Executing and implementing projects
You will carry out and coordinate projects across all ING countries, functions or domains in a multidisciplinary project team to improve end-to-end processes. In the position of senior process expert, you are responsible for the progress of the project, coaching and supporting the team to bring tangible results. You act within all layers of the organisation, from operations to management. You are a sparring partner for senior management, and you are jointly responsible for spotting new opportunities and recognising possible new projects. In executing assignments you connect to the expertise in COO network on sourcing, analytics, business controls and risks to maximise the value you can bring.Setting global standards & design
You will be involved in developing standards for wide scale adoption. Together with expert leads and/ or other process experts across ING you will work out specific topics such as digitalisation, process leadership, operational management, where you align on standardised approach, conventions, definitions and metrics, which will be adopted in process management across all ING countries.Increasing process craftmanship
You will contribute to increase process craftmanship across ING via: - the Process academy - providing process related trainings, coaching junior experts and
- the Process community - stimulating a process management & improvement mindset throughout ING by sharing best practices, success stories and benefits of process management. Skills needed: We look for enthusiastic team player who combines strong analytical skills with excellent change management skills and can demonstrate following things:
- Prioritisation and planning skills
- Coordination and project management skills for running multiple concurrent initiatives
- Strong analytical and problem-solving skills, numerical insight, ability to think of new solutions ("outside of the box"); rigor in fact base / data analysis
- Quickly create the right structure in problems, perform analyses and select the right root causes and solutions
- Strong willingness and ambition to drive process and cultural change; ability to challenge authority and speak up
- Strong interpersonal, communication and relationship management skills for interactions with management and operational staff
- Leadership skills and ability to motivate staff
- High level of pro-activeness and taking initiative
- Strong execution capabilities and delivery of results
- Perseverance and focus on impact
- Can-do attitude; you are able to see ways forwards where others don't
-
Process Manager
2 araw ang nakalipas
Neksjob Philippines Taguig, Philippines, Pilipinas Buong orasExperience Requirements · Minimum 8+ years for Manager and 13+ years for Senior Manager in top-tier consulting or Sourcing and Procurement functions. · Demonstrated experience in large-scale sourcing and procurement projects across various industries. · Expertise in business proc ...
-
Process Manager
2 araw ang nakalipas
ING Business Shared Services B.V. Taguig, Philippines, Pilipinas Buong orasKEY RESPONSIBILITIES · Understand and appreciate the application of Operations Management · Working with operational teams in all parts of the business to analyze, review, identify and document business process improvement opportunities · Act as a mentor and advocate to business ...
-
Process Management Analyst
5 araw ang nakalipas
Ekkremis SOlutions Inc. Makati, Pilipinas ContractQualificationsSKILLS, QUALIFICATIONS, AND COMPETENCIES●Years of Experience: 3 of relevant experience ●Ability to identify process management measures and improvement areas●Excellent analytical and troubleshooting skills●Ability to coordinate with multiple teams●Exceptional writte ...
-
Process Excellence Manager
2 linggo ang nakalipas
Neksjob Philippines Mandaluyong, PilipinasProcess Excellence Manager · Salary Range: PHP45,000 - PHP75,000/month · Work Setup: Hybrid Set-up – minimum of 2 days onsite(EDSA Greenfield, Mandaluyong) weekly · Job Description: · The Process Excellence Manager will perform the following tasks: · Project Management · Project ...
-
Process Excellence Manager
4 araw ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas RemoteProcess Excellence ManagerSalary Range: PHP45,000 - PHP75,000/month Work Setup: Hybrid Set-up – minimum of 2 days onsite(EDSA Greenfield, Mandaluyong) weeklyJob Description:The Process Excellence Manager will perform the following tasks:Project ManagementProject Mentorship from i ...
-
Process Analyst Manager
2 araw ang nakalipas
JT International (Philippines), Inc. Philippines, Manila, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
-
Process Analyst Manager
2 araw ang nakalipas
JT International (Philippines), Inc. Manila, Philippines, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
-
Sourcing and Procurement Process Manager
4 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasWe are looking for a skilled Sourcing and Procurement Process Manager to lead our procurement team and manage the sourcing and procurement process. The ideal candidate will: Key Responsibilities:- Understand client business, priorities, and leadership agenda.- Co-create and driv ...
-
Sourcing and Procurement Process Manager
5 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasSourcing and Procurement Process ManagerPreferred Work onsite / Taguig City Key Responsibilities:Understand client business, priorities, and leadership agenda.Co-create and drive innovation agenda for clients, establishing trust as a C-suite advisor.Lead sourcing and procurement ...
-
Problem Management Process Owner
2 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Incident Analysis: · Collaborate with incident management teams to identify and document recurring incidents and problems. · Assist in analyzing incident data to identify patterns and trends. · Root Cause Analysis (RCA): · Conduct root cause analysis investigations to ...
-
Sourcing and Procurement Process Manager
1 linggo ang nakalipas
Neksjob Philippines Taguig, PilipinasKey Responsibilities · We are looking for a skilled Sourcing and Procurement Process Manager to lead our procurement team and manage the sourcing and procurement process. The ideal candidate will: Understand client business, priorities, and leadership agenda. · Co-create and driv ...
-
Sourcing and Procurement Process Manager
2 araw ang nakalipas
Neksjob Philippines Philippines, Taguig, Pilipinas Buong orasSourcing and Procurement Process Manager · Key Responsibilities · Preferred Work onsite / Taguig City · Understand client business, priorities, and leadership agenda. · Co-create and drive innovation agenda for clients, establishing trust as a C-suite advisor. · Lead sourcing and ...
-
Sourcing and Procurement Process Manager
2 linggo ang nakalipas
Neksjob Philippines Taguig, PilipinasSourcing and Procurement Process Manager - Taguig · Key Responsibilities · Understand client business, priorities, and leadership agenda. · Co-create and drive innovation agenda for clients, establishing trust as a C-suite advisor. · Lead sourcing and procurement transformation p ...
-
Business Process Management Associate
2 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Areyoupassionateaboutsolvingproblems, transformingprocesses,mitigatingrisks,buildingpartnerships,anddriving exceptionalclientexperiencesWearesearching forextraordinarytalenttojoinourgrowing Practice LeadershipTeam. · Job summary: · As a Business Process Manage ...
-
Supply Chain Process Manager
5 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasWe are seeking an experienced Supply Chain Process Manager to oversee and optimize our end-to-end supply chain processes. The ideal candidate will be responsible for developing and implementing efficient supply chain strategies, managing inventory levels, assessing supplier perfo ...
-
Sourcing and Procurement Process Manager
2 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasYou Will: Lead and delivered sourcing and procurement transformation projects such as strategic cost reduction, sourcing optimization, procurement transformation, intelligent procurement using tools such as Ariba, Coupa, IVALUA, Zycus and Jaggaer, responsible and resilient procur ...
-
Supply Chain Process Manager
5 oras ang nakalipas
Neksjob Philippines Taguig, PilipinasSupply Chain Process Manager · Location: Taguig City, Metro Manila · In our Supply Chain and Operations practice, you'll contribute to transforming organizations' supply chains for a positive impact on business, society, and the planet. Join us in innovating, building competitiv ...
-
CRM Process Manager/ Consultant
1 araw ang nakalipas
Manpower Core Group Inc. Taguig, Pilipinas Buong orasKey Responsibilities include:Developing CRM strategyDesigning interventions to drive customer acquisition / customer engagementManaging full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in SalesforceExtensive experience and hands-o ...
-
Delivery / Process Excellence - Associate Manager
5 araw ang nakalipas
Gratitude Philippines Mandaluyong, Pilipinas Buong orasESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business e ...
-
Delivery / Process Excellence - Associate Manager
5 oras ang nakalipas
Manpower Core Group Inc. Mandaluyong, Pilipinas Buong orasKey SkillsProcess Excellence SkillsDelivery ExcellenceOperational Excellencecontinuous improvementBusiness TransformationJob title: Delivery Excellence Associate ManagerLocation: Mandaluyong CityWork set up: HybridRESPONSIBILITIES: · • Facilitate process improvement and assist bu ...
Process Manager - Makati, Pilipinas - ING
Paglalarawan
Do you get excited about running process improvement initiatives with tangible impact and applying the process management expertise to support ING in achieving its strategy? Are you interested in setting global process standards and raise process craftmanship of the ING's bank-wide process management community? Do you enjoy coaching your colleagues and helping them increase their knowledge and expertise? Then read on
Organizational Context:
With its "Making the Difference" strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalisation. ING's future aim is to be the next generation digital bank, that provides a customer experience that is clear, convenient and consistent across borders. As part of the Global Transformation Experts, the Global Process Management (GPM) team enables execution of the "Making the Difference" strategy.
What the Global Process Management team does:
The GPM team brings value by enabling easy, uniform and digital processes. We do so by setting global standards and designs, executing and implementing process improvements (full EDMM scope - eliminate, digitise, move and manage) as well as increasing process craftmanship across ING. We are an international smart and ambitious team coming from different backgrounds, who are driven to make impact for ING while having lots of fun on the job. Four GPM teams are based in Amsterdam and two teams are based in the ING Hubs (Manila and Bratislava). All teams have the same scope and backlog.
Examples of recent projects: