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    GBSC - Training Specialist I - Iloilo City, Pilipinas - Crawford & Company

    Crawford & Company
    Crawford & Company Iloilo City, Pilipinas

    1 linggo ang nakalipas

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    Buong oras Seguro
    Paglalarawan
    Summary

    Researches, plans, develops and conducts corporate/organizational training programs to increase productivity for various Broadspire departments. Conducts training to groups of participants. Develops curriculum for training programs to be introduced to Broadspire staff.

    Job Scope

    • Designs training materials and courseware for programs needed by all departments within the company (i.e. Effective Communication skills).
    • Conducts research and collects reference materials to provide up-to-date training materials to be utilized by the Training & Development department.
    • Provides classroom training and follow-up support to BROADSPIRE team members on material presented in class.
    • Collects follow-up exercises, evaluations and questionnaires to improve and update course design.
    • Develops and maintains the Train-the-Trainer program to ensure consistent, quality training programs throughout the company.
    • Assists team members on projects and helps them to recognize software program features in a productive, time efficient way.
    • Designs, updates and conducts organizational training, including but not limited to; Time Management, Telephone Courtesy & Customer Service, Effective Speaking Skills, Business Writing and Proposal Writing.
    • Secures certification to conduct specialized training, i.e. DDI, Service Plus and Behavioral Interviewing.
    • Performs other related duties as required or requested.

    Functional Knowledge

    • Education equivalent to a college degree or the equivalent in related work experience.
    • Certification in DDI, Behavioral interviewing, and Service Plus (to be achieved post-employment) is required.
    • Excellent oral and written skills are essential. Must demonstrate a high commitment to task as well as a high level of creativity and versatility in developing course curriculum. Must be able to effectively interact with all levels of staff and able to tolerate ambiguity in a changing environment.
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