Tier 1 Support - Philippines

The Tier 2 Support Manager is responsible for leading the Tier 2 support function. · ...

DUTIES and RESPONSIBILITIES: · Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1 · Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues · Maintain ...

· Company Overview · LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we've built a reputation for delivering high-quality operational and back-offi ...

Tier 1 Service Manager acts as point of contact (POC) for customers on after sales operational matters. · Act as point of contact for Tier 1 customers for after-sales services including technical and billing/care support · ...

WE'RE HIRING: TIER-1.5 / IT HELPDESK SUPPORT SPECIALIST · Remote | Philippines-Based Independent Contractor · Schedule: Full-time (U.S. business hours preferred) Compensation: $1400/month · Role Summary · We are seeking a proactive, customer-focused IT professional to serve as ...

We are seeking a proactive, customer-focused IT professional to serve as a Tier 1.5 / Intermediate HelpDesk Support Specialist. · Create, modify, and deactivate user accounts across systems. · Manage distribution lists and shared mailboxes. · Provision and de-provision: User acco ...

Senior Account Executive, The Philippines (Fintech) · We are helping a global leader in Cognitive Banking and Fintech that uses AI to provide intelligent financial guidance to over 150 million customers monthly through partnerships with influential Tier #1 and Tier #2 financial i ...

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING*** · JOB TITLE: L3 Systems Administrator · Work Type: · Remote/WFH · Fulltime · Working Hours : TBD (Usually US Hours/Night shift) · Start Date: TBD · JOB ROLE & RESPONSIBILITIES & REQUIREMENTS · Resolve complex technical is ...

We are looking for talented Tier 2 Logistics Specialist to join our team in the Philippines. · ...

We are seeking a highly skilled Remote Tier 3 Technician to join a growing managed IT services team. · Advanced technical support & escalation: · Act as the final escalation point for technical support issues across client environments. · Troubleshoot, maintain and administer Win ...

· Remote Tier 3 Technician · Location: Remote · Employment Type: Full-time · Reports To: Operations Manager · We are seeking a highly skilled Remote Tier 3 Technician to join a growing managed IT services team. This role serves as the escalation point for complex technical issue ...

Delivering positive customer experience and supporting retention efforts · ...

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING*** · JOB TITLE: L1 Tech Support · Working Hours: TBD (usually US hrs | Night shift) · Start Date: TBD · JOB ROLE & RESPONSIBILITIES: · Provide end user technical support as needed from tickets received by · phone, email, o ...

About Us · Halo Recruiting is a white-glove recruiting firm helping U.S. companies access elite global talent for 80% less than domestic equivalents. We recruit, screen, and rigorously vet top-tier remote workers based in the Philippines to work as full-time embedded team members ...

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING*** · JOB TITLE: Help Desk Engineer- Tier II · Work Type: · Remote/WFH · Fulltime · Working Hours : Monday-Friday from 9am-6pm Pacific Time (1 hour lunch) · Start Date: TBD · ABOUT US: · We are a Managed Service Provider (MSP ...

Job description: · About Us · Halo Recruiting is a white-glove recruiting firm helping U.S. companies access elite global talent for 80% less than domestic equivalents. We recruit, screen, and rigorously vet top-tier remote workers based in the Philippines to work as full-time em ...

· About the Client · Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairi ...

Description · Tiered Approach · In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby: · Tier 0: UNDP/UNCDF/UNV IP staff holding permane ...

The NOC L3 MS Engineer handles complex operational issues within the Network Operations Center. · Ensuring firewall integrity, business continuity readiness, · and server/network uptime for client environments. · This position requires advanced technical skills, · excellent commu ...

We're looking for a Customer Onboarding Specialist (Expert Tier) to start immediately. · Handle new customer onboarding by following established SOPs · Provide GoHighLevel technical support · ...