- Provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
- Maintain a high degree of customer service for all support queries and adhere to all IT service management principles
- Take ownership of user problems, perform a technical diagnosis, and fix the issue either remotely or on-site
- Log all calls on the call logging system(MicroStatus) and maintain full documentation
- Respond to inquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Allocate more complex service issues to the relevant IT Support member
- Arrange for external technical support where problems cannot be resolved in house
- Ensure that all SLAs are met
- Work effectively and productively with 3rd line support
- Produce statistics each month on call logging system(MicroStatus)
- Maintain user security on all systems as per the company policy
- Support users in the use of Computer equipment by providing necessary training and advice
- Arrange for external support visits whenever problems cannot be resolved in house
- 1 to 2 years of Experience in the IT field
- Strong knowledge of Microsoft-based operating systems with an emphasis on Windows XP/7 and MS Server 2003/2008
- Networking Experience (LAN, WAN, Wi-Fi)
- Knowledge of Active Directory (AD)
- Knowledge of Symantec AntiVirus
- Experience troubleshooting hardware and various software
- Remote Access tools such as Log Me In or PC Anywhere
- Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills
- Excellent verbal and written communication skills
- MCP, CCNA, Network+ or Server+ certification would be desirable
- Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
- A very collaborative work culture
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IT System and Network Administrator - Metro Manila / NCR, Pilipinas - Microsourcing Philippines Inc
Paglalarawan
Job title: IT System and Network AdministratorWith more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions.
IT System and Network Administrator, be 100% YOU with MicroSourcing
An IT System and Network Administrator is expected to:
What it takes to be part of our team:
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