Workforce Real Time Analyst - Cebu
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
If you enjoy working with data, making quick decisions, and keeping operations running smoothly, this role is for you. · ...
1 linggo ang nakalipas
We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. · Monitor intraday performance of queues, service levels, and staffing across multiple retail programs. · Track and report schedule adhe ...
1 linggo ang nakalipas
Join the dynamic team at XMCBPO' as a Real Time Analyst. This full-time position is based in Cebu, Central Visayas and plays a crucial role in optimizing our call center operations. · Review and publish agent schedules based on agreed staffing requirements, and client business ru ...
1 buwan ang nakalipas
We are seeking a detail-oriented and proactive Real Time Analyst to join our call center operations team. · Real Time Analyst: 1 year (Required) · ...
1 buwan ang nakalipas
This job requires at least 2 years WFM Real Time Analyst background and experience in CMS Avaya, Verint, Aspect, eWFM or etc. · ...
1 buwan ang nakalipas
We are looking for a Realtime Analyst to oversee call/chat volumes, agent availability, service levels, and other KPIs using real-time monitoring systems. · ...
2 araw ang nakalipas
The Real Time Analyst will generate schedules accordingly to meet business requirements enabling superior customer service. · ...
4 linggo ang nakalipas
Generates schedules accordingly to meet business requirements enabling superior customer service Adjusts the schedules accordingly based on actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors queue real-time wh ...
1 buwan ang nakalipas
Work as a Real Time Analyst Scheduler on onsite in Cebu. Fixed work hours from 9AM-6PM EST with shifting schedule. · Atleast 2 years in college/College Graduate · Minimum of 2 to 3 years of experience in MIS Reporting · ...
2 araw ang nakalipas
Job Description: · Responsible for intra-day management processes for operations located in Cebu Philippines. To achieve business service level objectives efficiently. · Roles and Responsibilities · Efficiently manage intra-day staffing and service level. · Provide timely, accur ...
1 araw ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and client key performance indicators.We expect greater of ourselves... What's Your Greater? · Manage multiple call queues in real time. · Provide outage and crisis management. · Serve as the main contact point betwee ...
1 buwan ang nakalipas
This is a Real-Time Analyst position requiring at least one year of RTA background experience. · ...
2 linggo ang nakalipas
+Job summary · The Legal Analyst mines litigation data, revealing insights never before available about judges, lawyers, parties, and the subjects of the cases themselves. · ...
1 buwan ang nakalipas
We are looking for a SOC Analyst / Systems Administrator to join our cybersecurity and IT operations team. · Relevant certifications (CEH, CISSP, CySA+, or equivalent) preferred · ...
3 linggo ang nakalipas
About the Job · We are changing how people think about customer service, and we need your help · We are looking for a Payroll Data Analyst to join our North America Payroll team — someone with the vision, experience, and passion to make a real impact. The ideal candidate brings a ...
1 araw ang nakalipas
The WFM Supervisor oversees the end-to-end WFM process to optimize staffing levels and operational efficiency. · Key Responsibilities include Strategic Planning & Forecasting, Scheduling & Capacity Planning, Real-Time Management (RTM), Performance Reporting & Analytics and Team L ...
1 buwan ang nakalipas
Closing of payments online and providing assistance for Treasury Department transactions. · ...
1 linggo ang nakalipas
The Fraud Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures. · Dedicated to inspecting current transact ...
3 linggo ang nakalipas
Reporting directly to the Sales and Marketing Manager, the Sales Analyst will play a critical role in driving business growth through data-driven insights. · ...
1 linggo ang nakalipas
+drug test analyst · Performing drug tests and analyses on employee and applicant samples according to established protocols and procedures · Maintaining detailed records of all drug testing activities and results · ...
3 linggo ang nakalipas