Real Time Analyst - Lapu-Lapu

Join the dynamic team at XMCBPO' as a Real Time Analyst. This full-time position is based in Cebu, Central Visayas and plays a crucial role in optimizing our call center operations. · Review and publish agent schedules based on agreed staffing requirements, and client business ru ...

The Real-Time Analyst will be responsible for monitoring call/chat volumes, agent availability, service level compliance and other KPIs using monitoring tools. They will also be in charge of modifying agent schedules, redistributing workloads and handling breaks and time-off requ ...

We are seeking a detail-oriented and proactive Real Time Analyst to join our call center operations team. · Real Time Analyst: 1 year (Required) · ...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. · Monitor intraday performance of queues, service levels, and staffing across multiple retail programs. · Track and report schedule adhe ...

This job requires at least 2 years WFM Real Time Analyst background and experience in CMS Avaya, Verint, Aspect, eWFM or etc. · ...

If you enjoy working with data, making quick decisions, and keeping operations running smoothly, this role is for you. · ...

We are seeking a sharp and proactive Real Time & Insights Analyst to be the eyes and ears of our operations floor. · This role is critical in balancing the immediate demands of a fast-paced BPO environment with the strategic need for continuous improvement. · The successful candi ...

The Real Time Analyst will generate schedules accordingly to meet business requirements enabling superior customer service. · ...

As Real Time Analyst you will evaluate large amounts of data communicate data in a clear and concise manner adjust staffing and scheduling solicit extra hours or voluntary time off monitor schedules escalate issues regarding attendance adherence work with team members to ensure t ...

Generates schedules accordingly to meet business requirements enabling superior customer service Adjusts the schedules accordingly based on actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors queue real-time wh ...

Responsible for intra-day management processes for operations located in Cebu Philippines. · Efficiently manage intra-day staffing and service level. · Provide timely, accurate reports on intra-day performance. · Monitor and drive schedule adherence. · ...

Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels. · Provide shift reports to management with service level and abandon rate explanations for any day where KPI's are missed. · ...

This is a Real-Time Analyst position requiring at least one year of RTA background experience. · ...

Job summary · Transparent BPO is a leading provider of contact center BPO services. · We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. ...

Bridge Strategy, Technology, and E-commerce Growth. · This role requires a unique combination of analytical rigor, meticulous documentation skills, and cross-functional leadership. · ...

We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence. · * Ensure all required information to creating a PR is received from requestor.* Supplier name* Supplier code ERP system* Part number* Quantity ne ...

We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence. · ...

Job Summary The Collections Coordinator supports the Collection Supervisor in planning , monitoring , and executing collection activities to ensure the timely and accurate management of accounts receivable . This role works closely with field Collectors , handles escalated acco ...

The Collections Coordinator will assist the Collection Supervisor in preparing and implementing daily and weekly itineraries for field Collectors. · ...

We indirectly touch every semiconductor chip that goes into every smartphone, smart car, · and device that uses artificial intelligence.Create Purchase Requisition (PR) in ERP system. · Communicate to the Buyer the PR number, · ask to convert to a PO and send to the supplier · wi ...