WFM - Real Time Analyst - Cebu, Cebu

Join the dynamic team at XMCBPO' as a Real Time Analyst. This full-time position is based in Cebu, Central Visayas and plays a crucial role in optimizing our call center operations. · Review and publish agent schedules based on agreed staffing requirements, and client business ru ...

The Real-Time Analyst will be responsible for monitoring call/chat volumes, agent availability, service level compliance and other KPIs using monitoring tools. They will also be in charge of modifying agent schedules, redistributing workloads and handling breaks and time-off requ ...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. · Monitor intraday performance of queues, service levels, and staffing across multiple retail programs. · Track and report schedule adhe ...

If you enjoy working with data, making quick decisions, and keeping operations running smoothly, this role is for you. · ...

We are seeking a detail-oriented and proactive Real Time Analyst to join our call center operations team. · Real Time Analyst: 1 year (Required) · ...

This job requires at least 2 years WFM Real Time Analyst background and experience in CMS Avaya, Verint, Aspect, eWFM or etc. · ...

The Real Time Analyst will generate schedules accordingly to meet business requirements enabling superior customer service. · ...

This job is for a Real-Time Analyst in Retail (Cebu) that requires working onsite · Real-Time Monitoring: Continuously oversee call/chat volumes, agent availability, service levels, and other KPIs using real-time monitoring systems. · Staffing and Scheduling: Adjust agent schedu ...

We are seeking a sharp and proactive Real Time & Insights Analyst to be the eyes and ears of our operations floor. · This role is critical in balancing the immediate demands of a fast-paced BPO environment with the strategic need for continuous improvement. · The successful candi ...

Generates schedules accordingly to meet business requirements enabling superior customer service Adjusts the schedules accordingly based on actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors queue real-time wh ...

Responsible for intra-day management processes for operations located in Cebu Philippines. · Efficiently manage intra-day staffing and service level. · Provide timely, accurate reports on intra-day performance. · Monitor and drive schedule adherence. · ...

The Real Time Analyst is responsible for monitoring statistics and client key performance indicators.We expect greater of ourselves... What's Your Greater? · Manage multiple call queues in real time. · Provide outage and crisis management. · Serve as the main contact point betwee ...

As Real Time Analyst you will evaluate large amounts of data communicate data in a clear and concise manner adjust staffing and scheduling solicit extra hours or voluntary time off monitor schedules escalate issues regarding attendance adherence work with team members to ensure t ...

This is a Real-Time Analyst position requiring at least one year of RTA background experience. · ...

Job summary · Transparent BPO is a leading provider of contact center BPO services. · We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. ...

+Job summary · The Legal Analyst mines litigation data, revealing insights never before available about judges, lawyers, parties, and the subjects of the cases themselves. · ...

We are looking for a SOC Analyst / Systems Administrator to join our cybersecurity and IT operations team. · Relevant certifications (CEH, CISSP, CySA+, or equivalent) preferred · ...

As Real Time Analyst Supervisor You Will… Communicate data in a clear concise manner to the RTA Team and Operations Evaluate large amounts of data Ensure proficient training professional development employee engagement is sustained in order to prepare grow retain employees Motiva ...

Closing of payments online and providing assistance for Treasury Department transactions. · ...

The WFM Supervisor oversees the end-to-end WFM process to optimize staffing levels and operational efficiency. · Key Responsibilities include Strategic Planning & Forecasting, Scheduling & Capacity Planning, Real-Time Management (RTM), Performance Reporting & Analytics and Team L ...