Pricing Specialist/Customer Support - Cebu - HGS Offshore Staffing Solutions (HGS OSS)

    HGS Offshore Staffing Solutions (HGS OSS)
    Telekomunikasyon
    Paglalarawan

    ROLE AND RESPONSIBILITIES

    Primary functions of this role include but are not limited to;

    · Quote Requests for ACC/AT&T, Lumen, Brightspeed and Verizon

    · Salesforce Quote/Contract Management and Order Transition

    · Strive for an SLA of 4 hrs. with responses within Salesforce

    · Strive for an SLA of 2hrs. within Email Inbox

    · Deal Registrations for ACC/AT&T, Lumen, Brightspeed, and Verizon

    · Segmentation for ACC/AT&T, Lumen, Brightspeed, and Verizon

    · Ensure accuracy of Signed Contract/Documents, Order Gathering forms and LOAs.

    · First Level on Pricing Escalations

    · Providing customer service to TAs and internal Telarus Teams

    · Answering Pre-Sales questions through company Glip, email, and phone

    · Responsible for taking calls from the shared call queue

    · Building Relationships with suppliers

    · Team Coverage (as needed)

    · Attend Regular Supplier Trainings with ACC/AT&T, Lumen, Brightspeed, and Verizon

    · Attending Company All Hands Calls

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    · Telecom experience 6months+ preferred

    · Customer service background

    · Microsoft Office

    · Intermediate computer knowledge

    · Intermediate comprehension on carriers are product offerings

    · Exceptional written and verbal skills with engaging phone presence

    PREFERRED SKILLS

    · Telecom experience

    · Multitasking

    · Detail driven / Organized


  • Trabaho sa kumpanya

    Customer Support Specialist

    Para lamang sa mga rehistradong miyembro

    The Customer Support Specialist provides basic user support to improve the experience of customers and/or end-users of their assigned product. · We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical s ...

    Cebu ₱300,000 - ₱600,000 (PHP) bawat taon

    5 araw ang nakalipas

  • Trabaho sa kumpanya

    Customer Support Specialist

    Para lamang sa mga rehistradong miyembro

    The Customer Support Specialist provides basic user support to improve the experience of customers and/or end-users of their assigned product. · We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical s ...

    Cebu ₱300,000 - ₱600,000 (PHP) bawat taon OTHER

    5 araw ang nakalipas

  • Trabaho sa kumpanya

    Customer Support

    Para lamang sa mga rehistradong miyembro

    The purpose of the role is to help Asurion's customers "stay connected" with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbo ...

    Cebu ₱360,000 - ₱720,000 (PHP) bawat taon

    10 oras ang nakalipas

  • Trabaho sa kumpanya

    Customer Support

    Para lamang sa mga rehistradong miyembro

    We are looking for a German bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our German-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform. · Key ...

    Cebu ₱360,000 - ₱720,000 (PHP) bawat taon

    5 oras ang nakalipas

  • Trabaho sa kumpanya

    Customer Support Representative

    Para lamang sa mga rehistradong miyembro

    Job Description · Provide basic user support to improve experience of customers and/or end-users of their assigned product. · Duties & Responsibilities · Provide timely responses to customer service inquiries via product ticket system · Work with customers to identify and replica ...

    Cebu

    1 araw ang nakalipas

  • Trabaho sa kumpanya

    Customer Support Representative

    Para lamang sa mga rehistradong miyembro

    Job Description · Provide basic user support to improve experience of customers and/or end-users of their assigned product. · DUTIES & RESPONSIBILITIES: · Provide timely responses to customer service inquiries via product ticket system · Work with customers to identify and replic ...

    Cebu Buong oras

    1 araw ang nakalipas

  • Trabaho sa kumpanya

    Customer Support Representative

    Para lamang sa mga rehistradong miyembro

    We areseeking a talented Customer Support Representative to join our dynamic team in Cebu City. In this full-time role, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues promptly and efficiently. Your exceptional communic ...

    Cebu

    3 araw ang nakalipas

  • Trabaho sa kumpanya

    Spanish Bilingual Customer Support

    Para lamang sa mga rehistradong miyembro

    We are looking for a Spanish bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our Spanish-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform. · Ke ...

    Cebu

    5 oras ang nakalipas

  • Trabaho sa kumpanya

    Jr Customer Support Specialist I Work from Office

    Para lamang sa mga rehistradong miyembro

    We're Hiring: Jr Customer Support Specialist · Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered · We are currently on the lookout for a Jr Customer Support Specialist to join our team at Cloudstaff, ...

    Cebu

    1 araw ang nakalipas

  • Trabaho sa kumpanya

    Customer Support Representative Tier 2

    Para lamang sa mga rehistradong miyembro

    What You'll Do · You will act as the Tier 2 of frontline customer support, owning complex financial disputes and delivering clear, confident resolutions in high-impact situations. · Lead resolution of complex billing discrepancies, unexplained charges, and refund requests through ...

    Cebu

    1 araw ang nakalipas

  • Trabaho sa kumpanya

    Technical Support Specialist

    Para lamang sa mga rehistradong miyembro

    About us · Collaborate with Hostinger and grow fast together · With 900+ people worldwide, we're behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. · Our mission: To provide tools ...

    Cebu ₱360,000 - ₱720,000 (PHP) bawat taon

    19 oras ang nakalipas

  • Trabaho sa kumpanya

    Customer Service Specialist

    TransPerfect

    About the Role · We're looking for a Client Support Specialist to join our growing support team. In this role, you'll be the first point of contact for our clients, helping them solve issues, learn the platform, and get the most value from Wordbee. You'll work closely with collea ...

    Cebu ₱360,000 - ₱720,000 (PHP) bawat taon

    9 oras ang nakalipas

  • Trabaho sa kumpanya

    Email & Chat Sales Support Specialist

    Para lamang sa mga rehistradong miyembro

    Now Hiring: Email & Chat Sales Support Specialist · Remote | Full-Time | E-Commerce Accounts · TalentPop App is expanding our remote team We support fast-growing online brands by delivering thoughtful, high-quality customer experiences — and we're looking for a skilled Email & Ch ...

    Cebu

    2 araw ang nakalipas

  • Trabaho sa kumpanya

    GS Customs Process Specialist-AU

    Para lamang sa mga rehistradong miyembro

    The Customs process Specialist will be responsible for the auditing of global import and export customs declarations for accuracy and compliance to specific customs regulations. · We offer opportunities where you can grow your expertise, shape processes and deliver innovative sol ...

    Cebu

    5 araw ang nakalipas

  • Trabaho sa kumpanya

    Product Support Specialist| Onsite| Night Shift| ASAP

    Para lamang sa mga rehistradong miyembro

    Job Overview · Were looking for a proactive and detail-oriented Product Support Specialist to support two key areas: customer/product support and CRM data management. This is a great opportunity for someone who enjoys helping customers, keeping systems organized, and learning new ...

    Cebu

    3 araw ang nakalipas

  • Trabaho sa kumpanya

    Marketplace Account Support Specialist| Onsite| Start ASAP

    Para lamang sa mga rehistradong miyembro

    Job Overview · Were looking for a proactive and detail-driven Marketplace Account Support Specialist with strong Amazon experience who thrives in a fast-paced environment. If you enjoy solving problems, managing multiple tasks, and working behind the scenes to keep e-commerce ope ...

    Cebu

    3 araw ang nakalipas

  • Trabaho sa kumpanya

    Property Specialist- Cebu

    Para lamang sa mga rehistradong miyembro

    Company Description · Shang Properties, Inc. (SPI), established in 1987, is a premier property investment and development company in the Philippines, listed on the Philippine Stock Exchange since 1991. SPI specializes in office and retail leasing, as well as high-rise residential ...

    Cebu

    2 araw ang nakalipas

  • Trabaho sa kumpanya

    Service Delivery Specialist

    Para lamang sa mga rehistradong miyembro

    About Xerox Holdings Corporation · At Xerox, we make work, work For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential ...

    Cebu ₱420,000 - ₱900,000 (PHP) bawat taon

    3 araw ang nakalipas

  • Trabaho sa kumpanya

    Contract Logistics 3rd Shift Quality Auditor

    Para lamang sa mga rehistradong miyembro

    It's more than a job · As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in th ...

    Cebu

    3 araw ang nakalipas

  • Trabaho sa kumpanya

    Client Billing Specialist

    Para lamang sa mga rehistradong miyembro

    MedSpecialized, Inc. is looking for a Billing and Collections Specialist · General Description: A Billing and Collections Specialist is responsible for managing the invoicing and payment collection processes within an organization. This role involves generating accurate bills for ...

    Cebu ₱24,000 - ₱26,000 (PHP)

    2 araw ang nakalipas

Trabaho