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    Senior Group Manager - Philippines, Quezon City, Pilipinas - WNS

    WNS
    WNS Philippines, Quezon City, Pilipinas

    6 araw ang nakalipas

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    Buong oras
    Paglalarawan

    Company Description
    WNS (Holdings) Limited (


    NYSE:
    WNS) is a global Business Process Management (BPM) leader.

    WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

    WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years.

    With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

    Why Join UsAt WNS, our mission is to enable clients to outperform with our passion for service and innovation.

    At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes.

    Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

    Our mission as an organization is guided by our CIRCLE of values:
    Client First, Integrity, Respect, Collaboration, Learning, Excellence.

    We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

    Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.


    Job Description
    Accountability & Responsibility:
    As part of the senior management team you lead a team of operational leaders.

    You are customer & client facing & strive to deliver excellent customer experience

    You drive continuous improvement experiments through your team & harvest ideas

    You manage costs & profitability through all available commercial levers

    You drive the culture through effective communication, by continuously displaying the habits & behave as a role model leader

    You develop your people through effective coaching, performance management & drive a recognition culture

    You support your operations colleagues to exceed client expectations on all levels at all times You have robust & honest performance & behavioral conversations

    You drive compliance in everything you do You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism


    What You'll Be Responsible For
    Operational Delivery

    Deliver Contractual & Commercial Performance People Management

    Create a High Performing, Highly Engaged Team Stakeholder Management

    Build Excellent Relationships, Internally & Externally, at all Levels Compliance & Governance

    Ensure Compliance to all Relevant Process & Regulatory Standards Innovation Drive Continuous Improvement & Create Value


    Qualifications
    Serve as primary client day-to-day contact and ensures client requirements are defined and met, this holds true for all contractual SLAs and KPIs too.

    Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients' success

    Owns the overall problem definition, structuring and execution of the project, with on time delivery, ensuring all technology and transition project goals are met

    Manages cross-functional team members and subject matter experts, including definition of objectives, oversight of execution and evaluation of performance Interacts regularly with senior partners and clients stakeholders to ensure project is meeting its objectives and solicit feedback on project deliverables

    Assists in maintaining ongoing relationship with the client and identifies future engagement opportunities

    Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff

    Track risks and development risk mitigation and risk avoidance strategies

    Train, develop and manage a team of professionals with varying degrees of experience by developing and executing on individual professional development plans for each team members


    Appropriately manage severity exposures in a timely manner, including but not limited to early identification and reporting of a severity exposure, and the development and execution of investigation, evaluation, and resolution strategies.

    Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including licensing Lead client discussions during due diligence and implementation phase to articulate specific operational requirements for TPA setup and steady state deployment

    Ability to use metrics and data to drive and assure continuous improvement and increased efficiencies

    Work collaboratively with client stakeholders to understand and address constraints promptly, ensuring teams are empowered to execute and deliver to established expectation


    Promote a flexible engagement environment that can handle changes in direction while maintaining focus on delivering value for the client.

    Individual will be expected to anticipate and identify issues that will inhibit attainment of goals and proactively solve those problems.

    S/he will also coordinate resolution of issues through the use of change management and consensus building.
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