- Lead, coordinate, influence and communicate with internal and external parties, including senior stakeholders, during major, significant and complex IT issues to achieve rapid Incident resolution and thus maximise service availability and minimise business disruption
- Evaluate and assess available solutions within the Major Incident Management and authorise and recommend preferred options in order to recover service within SLA parameters and business requirements
- Evaluate and review IT Problems in conjunction with IT Problem Management and influence and guide internal and external IT teams in order to avoid reoccurrence of incidents
- Produce and communicate reporting on IT Major Incidents Problems to provide accurate and timely Management Information that informs decision making in line with Major Incident Management Policies Procedures and Service Level Agreements
- Document, promote and update knowledge items on IT issues across internal and external teams to ensure consistency and efficiency through robust, accurate and relevant IT workarounds
- Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager
- Meaningful relevant and demonstrable experience of IT (Major) Incident Management
- Experience in a Retail (Energy) Services environment (desirable)
- Experience of a multi-party operated IT Infrastructure environment
- Broad operational experience of multi-platform technologies
- Information Technology Infrastructure Library (ITIL) Foundation (essential)
- Information Technology Infrastructure Library (ITIL) Service Operations (desirable)
- Basic understanding of technology platforms: Infra (On-prem/Cloud), Network and Software platforms such as SAP and middleware.
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Major Incident Manager
3 araw ang nakalipas
Cognizant Quezon City, Pilipinas Buong orasCognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded fo ...
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Major Incident Manager
3 oras ang nakalipas
Cognizant Quezon City, PilipinasCognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded fo ...
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Incident Manager
6 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, PilipinasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for an IT Incident Manager to join our g ...
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Incident Manager
1 araw ang nakalipas
Safeway Philtech Inc Metro Manila, Pilipinas Buong orasThis position is responsible for managing service restoration calls during a Mission Critical Incident (MCI). This role facilitates and works collaboratively with Subject Matter Experts, Support Teams and vendors to restore service as quickly as possible. This includes, driving t ...
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IT Incident Manager
5 araw ang nakalipas
Staffwiz Makati, Pilipinas Buong orasKey accountabilitiesDevelop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologiesStandardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-de ...
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IT Incident Manager
5 araw ang nakalipas
Staffwiz Makati, PilipinasKey accountabilities · Develop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologies · Standardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform ...
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Capacity and Incident Manager
1 araw ang nakalipas
ING Makati, Pilipinas Buong orasOverview: · The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experi ...
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Incident and Change Management Analyst
11 oras ang nakalipas
FIS Manila, PilipinasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some o ...
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Incident Management Analyst II
6 araw ang nakalipas
FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of ...
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Sr. Risk Analyst, Incident and Issue Management
19 oras ang nakalipas
Proselect Management Inc Metro Manila, PilipinasQualifications 5 years relevant experience · Insurance industry experience is preferred · Relevant tertiary qualifications · Experience in delivering Risk Management services in a global organisation on an enterprise scale · Broad financial services experience with strong underst ...
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System Admin
1 araw ang nakalipas
IBM Business Services inc Quezon City, Pilipinas Buong orasRoles and Responsibilities:Provides 24/7 technical operations support for cloud based solutions to Clients on supported application, DevOps, middleware, security and infrastructure. · As a single integrated E2E operation support that includes Level 1.5 remediation across the flee ...
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Information Technology Service Desk
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Systemantech Inc. Quezon City, PilipinasSystemantech is Hiring · We're excited to announce 34 IT positions · Onsite Job | Quezon City · Hiring Process · Online Initial Interview via MS Teams · Final interview · Job description · • Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mai ...
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IT Associate
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Systemantech Inc. Quezon City, PilipinasLOCATION: Sr. Ave, Quezon City · Qualifications · A graduate of IT or any related course · With at least 6 months or 1 year of experience as a Service Desk or similar role · Knowledgable about the ticketing system · With good communication skills · Responsibilities · Primarily re ...
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IT Technical Support
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Sytemantech Inc E Rodriguez, Quezon City, PilipinasService Desk Analyst Qualification · Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. · Logged all request received on ME SDP Ticketing System and continuously monitor status. · Ensure that all reported IT-related problems and/or reques ...
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Infrastructure Specialist
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Octal Philippines, Inc. Quezon City, Pilipinas ContractProvides 24/7 technical operations support for cloud based solutions to Clients on supported application, DevOps, middleware, security and infrastructure. · As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet. · Following a standard w ...
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Security Operations Center Analyst
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Polytechnic University of the Philippines Quezon City, PilipinasDescription: · Assists in securing and monitoring the company's IT Assets. To monitor if there are threats or attacks to any · resource in different IT environments. As part of the Security Operations Center Unit under the IT Operations · Department, he/she shall display a persis ...
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Service Desk Analyst
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MicroSourcing Quezon City, PilipinasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Service Desk Analyst, be 100% YOU with MicroSourcing · Job Responsibilities:Troubleshooting: Diagnose and resolve c ...
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IT Technical Support
6 araw ang nakalipas
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Genesys Specialist
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HC Consumer Finance Philippines Inc Quezon City, PilipinasWhat you will do:Genesys applications and systems support/administration in a multi-cultured environment · Resolution of Genesys production platform incidents · Day-to-day cooperation with various internal departments (development, analysts, testers, other infrastructure teams) ...
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Admin IT
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MicroSourcing Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · IT Admin, be 100% YOU with MicroSourcing · An IT Admin is expected to:Serve as the first contact with customers who need techni ...
Major Incident Manager - Quezon City, Pilipinas - Cognizant
Paglalarawan
Cognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded for your skills and expertise, is the ideal opportunity for youGrade: Senior Associate
Experience Level: Minimum years of Experience.
Job Description:
We have an opportunity for a Major Incident Manager within Group IT Service Delivery.
Group IT Service Delivery provides IT support for hardware, infrastructure, network and software platforms across the group. The department supports over 1,000 plus users and is the primary interface for all IT support.
Job specification
The successful candidate should have:
Relevant professional or technical training or qualification: