- Provides 24/7 technical operations support for cloud based solutions to Clients on supported application, DevOps, middleware, security and infrastructure.
- As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet.
- Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the Client.
- Supports number of tools part of the Integrated toolchain.
- They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike.
- If unable to resolve, will triage and route the incident to the appropriate level of support.
- Understand high level cloud application architecture and the ability to do initial analysis on incidents.
- Provide Application ID management support.
- Provide cloud elasticity by auto scaling up/down of resources based on the business requirements.
- Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution.
- Would work on ticketing tool such as ServiceNow, IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
- Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management.
- Should have used monitoring tools such as IBM APM, NewRelic, Runscope and Netcool OmniBus to monitor the Client's environment.
- Technical understanding of IBM Cloud platform (Bluemix PaaS), Container management, Kubernetes node, ICP management, HA infrastructure and load balancers.
- Bachelor's degree in IT or any related.
- At least 2 years of experience in Admin.
- Requires Skill/s: RHEL (Red Hat Enterprise Linux), Citrix Admin, Linux, Windows
- Amenable to work in any dictated shifts.
- Willing to work in Quezon City.
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System Admin III
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MCVO Talent Outsourcing Services Makati City, PilipinasPosition Description: · To monitor and maintain daily operations of companys computer systems and networks, diagnose hardware and software faults include resolving network issues and configuring operating systems. · Provide hardware, software, and/or network support to computer ...
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Sonak Corporation Parañaque, Pilipinas Buong orasResponsibilities: · • Ensure good performance of IT personnel. · • Handle escalated issues as advises. · • Investigate and implement new technology and solutions to improve or optimize business operations. · • Ensure disaster recovery plan and strategy is in place for all critica ...
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1 linggo ang nakalipas
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MicroSourcing Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Admin IT, be 100% YOU with MicroSourcing · An Admin IT is expected to:Serve as the first contact with customers who need techni ...
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MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · IT Admin, be 100% YOU with MicroSourcing · An IT Admin is expected to:Serve as the first contact with customers who need techni ...
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Cover Desk Philippines, Quezon City, Pilipinas Buong orasCoverDesk is looking for Office-Based Virtual Assistants to provide customer service and admin support to insurance agencies based in the US. · The Role · As a Virtual Assistant, you will perform various customer service-related and administrative tasks for an insurance agency in ...
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Mega Paint Corporation Quezon City, Pilipinas Buong orasThe Marketing/Admin Assistant plays a vital role in supporting the marketing and administrative functions within a company or organization. This position requires a blend of marketing knowledge, administrative skills, and strong communication abilities. The Marketing/Admin Assist ...
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System Admin - Quezon City, Pilipinas - IBM Business Services inc
