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    Admin IT - Quezon City, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Quezon City, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

    IT Admin, be 100% YOU with MicroSourcing

    An IT Admin is expected to:
    • Serve as the first contact with customers who need technical assistance.
    • Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
    • Perform troubleshooting and issue resolution for shared resource access, hardware and software configurations.
    • Perform OS and other software and firmware updates and patch management.
    • First level identification and escalation of major incidents using the approved IT escalation processes.
    • Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
    • Perform network administration functions, user account permissions, Active Directory changes.
    • Follow up with clients to ensure resolution is complete and satisfactory.
    • Assist in creating knowledgebase articles, checklists and FAQs.
    • Willingness to learn industry-specific and proprietary management systems.
    What it takes to be part of our team:
    • Knowledge of Windows desktop and server operating systems.
    • Knowledge of 0365, Active Directory, and Exchange.
    • Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
    • Preferred familiarity with hospitality platforms such as Property Management Systems (PMS
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