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Makati City

    Network System Admin - Makati City, Pilipinas - MCVO Talent Outsourcing Services

    MCVO Talent Outsourcing Services
    MCVO Talent Outsourcing Services Makati City, Pilipinas

    6 araw ang nakalipas

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    Paglalarawan

    Position Description:

    To monitor and maintain daily operations of companys computer systems and networks, diagnose hardware and software faults include resolving network issues and configuring operating systems.

    Provide hardware, software, and/or network support to computer users using documented procedures and available tools.

    • Candidates must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
    • Preferably Mid level/2 to 3 Yrs Experienced Employee specialized in Technical & Helpdesk Support or equivalent.
    • At least 2-3 years related work experience in Systems Administration
    • Capacity to attend to and make decisions (Approved by supervisor) when needed and demanded by the situation
    • Able to meet daily reporting metrics
    • Excellent in written and verbal Communication skills
    • Resourcefulness and problem-solving capabilities
    • Well versed in Windows server, Windows OS, MAC OS, Linux, MS O365, Windows AD,DHCP, GPO, DNS, Google Workspace, VPS, Firewall, routing, switching, load balancing, VPN,
    • Knowledgeable about Opensource application or system, for technical/helpdesk support, PC Assembly (Setup), network security, LAN, WAN, TCP/IP, HTTP, FTP, IPX/SPX

    Duties:

    • Respond to and complete IT incident tickets & service requests in a timely manner, escalating larger or more complex issues to the appropriate IT team.
    • Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.
    • Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.
    • Develop and maintain local networks in ways that optimize performance.
    • Ensure security and privacy of network and computer systems.
    • Provide guidance to users on how to operate new software and computer equipment.
    • Maintain records/logs of repair and fixes and maintenance schedule.
    • Identify computer or network equipment shortages and place orders.
    • Assist users and provide PC, laptop, printer, phone system and related technical support.
    • Manage Windows Active Directory
    • Manage Cloud Servers
    • Manage Virtual Network
    • Manage Telephone System
    • New Computer Setup (Install req. software, join AD, walk user through logging in, update user settings)
    • Inspect and recommend appropriate installation of operating systems and other applications and monitor effects on the system.
    • Determine and maintain all programs according to company and vendors standards.
    • Prepare and maintain all records and files in relation to IT assets, network performance and problems.
    • Prepare and send reports for ISP downtime, server maintenance and other related technical incidents.
    • Document all reported incidents and actions taken in response.
    • Monitor all medium to standard technical issues and provide technical support for the same.
    • Ensure optimal level of support service and resolve all client requests and incidents.
    • Performs other duties that may be assigned from time to time.
    • Willing to work on-site and shifting schedule.

    Maintenance/On-Going

    • Windows AD (Printers, Users, Computers, Groups, Users Permissions)
    • Vultr Server (Maintenance, User Access to folders & printers)
    • OpenVPN (Installing & troubleshooting)
    • Idrive, Synology NAS
    • Push updates & software if user errors
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