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    CC chargeback Lead/Supervisor - Antipolo, Pilipinas - Neksjob Philippines

    Neksjob Philippines
    Neksjob Philippines Antipolo, Pilipinas

    1 linggo ang nakalipas

    NeksJob Philippines background
    Permanent
    Paglalarawan
    Responsible for managing the chargeback process within a company or financial institution. Oversee a team of specialists tasked with handling customer disputes regarding credit card transactions.

    Reviewing chargeback claims, investigating the validity of disputes, and determining appropriate actions in accordance with company policies and industry regulations.

    Additionally, they develop and implement strategies to minimize chargeback losses and improve dispute resolution efficiency.

    Collaborates with other departments such as customer service, fraud prevention, and finance to identify root causes of chargebacks and implement preventive measures.

    Analyze chargeback trends and provide recommendations for process improvements or system enhancements.

    Strong leadership skills, attention to detail, and a deep understanding of chargeback regulations are essential for success in this role.

    Effective communication and decision-making abilities are also crucial for managing complex chargeback cases and resolving disputes effectively.
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