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    Workforce Management Team Lead/Supervisor - Taguig, Pilipinas - iOPEX Technologies Philippines Inc.

    iOPEX Technologies Philippines Inc.
    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

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    Paglalarawan

    Looking for a new challenge Join a company where YOU matter

    We are looking for awesome Workforce Management professionals who wants to join our growing # team

    • Workforce Real Time Analyst
    • Workforce Scheduler
    • Workforce Manager
    • Workforce Team Lead

    We are looking for an awesome and talented Workforce Team Lead who wants to join our growing # WFM team

    Responsibilities:

    • Manage performance of a team comprised of a Workforce Lead and Workforce Analysts
    • Roll out agent schedules that meet required and committed capacity for programs assigned on a weekly basis
    • Forecast resource requirements and create a seat capacity planning
    • Conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminations
    • Create and maintain meaningful dashboards and reports

    Requirements:

    • Must have at least 1-3 years of experience as a Workforce Supervisor
    • Must have experience in handling a team of leads and workforce analysts
    • Ability to properly handle escalated complaints and diffuse conflict
    • Ability to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the team
    • Ability to operate within a challenging and fast-paced environment
    • Ability to multi task, shift focus between the queue and follow-up to ensure all calls are answered within an appropriate time frame
    • Able to embrace change within the account, team and management
    • Determined leader and can motivate the team to perform
    • Approachable and exudes patience when asked for guidance
    • Contribute to employee life cycle decisions by communicating with Manager regarding status of employeeâs performance or any issues that could result in performance plans or disciplinary action

    Other Details:

    • Schedule: Shifting
    • Work set up: Onsite
    • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

    What's in it for you

    Our people enjoy some amazing perks, check out a few below:

    • Competitive salary package
    • Exciting employee engagement activities
    • Stability (Continuously getting pioneer accounts)
    • Learning sessions every week
    • Fast career growth
    • Free Parking Passes
    • Accessible location
    • HMO (Free dependent)
    • Leave credits/Leave conversions
    • Night differential
    • Uncapped annual appraisal
    • 2 days off

    And most importantly, youâll be part of a growing company with dynamic and engaging team.

    Interested Here are ways to reach us:

    • Please complete this application form:
    • Send a message to Yana)
    • For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
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