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    Operations Team Lead - Taguig, Pilipinas - iOPEX Technologies Philippines Inc.

    iOPEX Technologies Philippines Inc.
    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

    7 oras ang nakalipas

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    Buong oras
    Paglalarawan

    Grab the opportunity, achieve your highest potential with iOPEX Technologies

    We are looking for awesome and talented Operations Supervisors who wants to join our growing #happyatwork team

    Available accounts:

    • US Healthcare account (Voice)
    • US Healthcare account (Non-voice)
    • US News platform - Content Moderations (Non-voice)
    • US News Platform - Content Writing (Non-voice)
    • Local Tagalog Healthcare account - Fixed day Shift (Voice/Non voice)
    • US VPN Technical Account (Non-voice)

    Job Description:

    • Handle appropriate escalations and communicate to stakeholders when necessary
    • Provide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.
    • Address client's needs through email:
    • Daily Forecast
    • Training Needs
    • Data Analysis
    • Reporting needs and assistance
    • Establish and reinforce the team and individual metrics to drive performance
    • Provide coaching and performance monitoring of team members
    • Ensure timely communication of changes and new strategies to the team
    • Meet performance standards, metrics and set goals set by the department.
    • This includes analyzing data, quality monitoring, coaching to strengths and opportunities.
    • Answering procedural and navigational questions, conducting side by side coaching and
    • Conducting team huddles and team meetings and updates are sent out.
    • Develops and maintains positive relationships with clients through excellent customer relation.
    • Attend meetings and calibrations with the client and cascade the same to the team
    • Addresses client inquiries and ensures their needs are consistently met in a timely manner.
    • Provide management with support in establishing process improvement to benefit of the customer, the employee and the management

    Requirements:

    • At least 1 year of experience as a Team Lead in a Call Center
    • Must know how to handle and improve Net Promoters Score and other needed metrics
    • Leadership and team building skills
    • People management and development skills
    • Basic project management skills
    • General understanding of business and business needs
    • Must be willing to work in rotating shifts and / or night shift at BGC, Taguig City

    What's in it for you

    Our people enjoy some amazing perks, check out a few below:

    • Competitive salary package
    • Exciting employee engagement activities
    • Supportive #iopexHappyatwork Team
    • Training and learning sessions
    • Fast career growth
    • Accessible location
    • HMO on the third month
    • OT/Holiday pay
    • Leave credits
    • Leave conversions
    • Night differential
    • Uncapped annual appraisal
    • 2 days off

    And most importantly, you'll be part of a growing company with dynamic and engaging team.

    Interested Here are ways to reach us:

    • Please complete this application form:
    • Send a message to Yana)
    • For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
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