Trabaho
>
Pasig City

    Customer Service Operations Specialist - Pasig City, Pilipinas - KDCI

    KDCI
    KDCI Pasig City, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Job Summary:
    KDCI Outsourcing is seeking a dynamic and detail-oriented Customer Service Operations Specialist to join our team. The ideal candidate will be responsible for overseeing and optimizing customer service operations to ensure exceptional customer experiences. You will collaborate with various teams to implement efficient processes, resolve complex issues, and drive continuous improvement initiatives.

    If you are passionate about delivering superior customer service and have a knack for operational excellence, we invite you to apply and be part of our growing organization.


    Responsibilities:

    • Manage and optimize all aspects of customer service operations, including but not limited to inquiries, complaints, and escalations. Manage, share with stakeholder, follow up & document the points raised during Process Clarifications & Calibration sessions.
    • Preparation of Briefings for Customer Services to update them on product changes, process changes, system changes.
    • Provide support reviewing & analyzing chatbot flows.
    • UAT & report issues for required projects.
    • Reply to Contact Centre Questions in a timely manner.
    • Open tickets to different teams to raise any reported issue.

    Process Improvement:
    Identify areas for improvement in customer service workflows and implement solutions to enhance efficiency and effectiveness.

    Create new templates or scripts in response to any new issue or business needs, ensuring alignment and improving user experience.


    Training and Development:

    Develop training programs and materials to ensure customer service team is equipped with the necessary skills and knowledge to address customer needs effectively.

    Identify new Training opportunities based on Business needs.

    • Participate to Contact Centre KPIs reporting.
    • Audit customer service contacts

    Requirements:

    • Bachelor's degree in related field is preferred.
    • Proven experience in customer service operations or a similar role, preferably in a fast-paced environment.
    • Strong analytical and problem-solving skills with the ability to interpret data and trends.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
    • Proficiency in CRM software and other relevant technology tools.
    • Demonstrated leadership abilities and experience in managing teams is a plus.
    • Ability to thrive in a dynamic and fast-paced environment, with a strong sense of urgency and commitment to excellence.
    • Experience in the outsourcing industry is a plus.
    • Candidate must have an excellent command of the English language; German language is also preferred (Bilingual)

    Snapshot:

    Employment Type:
    Hybrid - Work 3 days in Ortigas office / 2 days remote (during training)

    Department:
    Incentive Team

    Work Schedule: 5-day work week, shifting schedule (day, mid, night
  • Filinvest Group

    Operations Specialist

    1 linggo ang nakalipas

    Filinvest Group Mandaluyong, Pilipinas

    The Operations Specialist/Data Analyst assists the Legal Operations Manager in providing support to the FDC Legal Team: General Counsel, Tax, Litigation and Corporate Governance leads. · DUTIES AND RESPONSIBILITIES: · General · Administer and maintain the legal management system ...

  • Filinvest Group

    Operations Specialist

    2 linggo ang nakalipas

    Filinvest Group Mandaluyong, Pilipinas

    The Operations Specialist/Data Analyst assists the Legal Operations Manager in providing support to the FDC Legal Team: General Counsel, Tax, Litigation and Corporate Governance leads. · DUTIES AND RESPONSIBILITIES: · General · Administer and maintain the legal management system ...

  • Neksjob Philippines

    Procurement Operations Specialist

    2 linggo ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas

    Japanese Procurement Operations Specialist · WORK SETUP: Return to Office · OVERALL PURPOSE: · To build, sustain, and motivate a high-performance team. · Ensure Process KPIs and SLA are met consistently · Supervise Accounts Payable Team: Invoice Processing, Payments, Approval Man ...

  • Neksjob Philippines

    Procurement Operations Specialist

    5 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    Japanese Procurement Operations SpecialistWORK SETUP: Return to OfficeOVERALL PURPOSE:To build, sustain, and motivate a high-performance team.Ensure Process KPIs and SLA are met consistentlySupervise Accounts Payable Team: Invoice Processing, Payments, Approval Management, Vendor ...

  • Neksjob Philippines

    Procurement Operations Specialist

    2 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    POSITION: Japanese Procurement Operations SpecialistWORK SETUP: Return to OfficeOVERALL PURPOSE: · • To build, sustain, and motivate a high-performance team. · • Ensure Process KPIs and SLA are met consistently · • Supervise Accounts Payable Team: Invoice Processing, Payments, A ...

  • KMC MAG Solutions Inc

    operations specialist

    3 araw ang nakalipas

    KMC MAG Solutions Inc Philippines, Taguig, Pilipinas Buong oras

    Make your next big career move by applying as KMC Solutions' next OPERATIONS SPECIALIST · Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who ar ...

  • Neksjob Philippines

    Sales Operations Specialist

    2 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    Japanese Sales Operations Associate ManagerLocation: Mandaluyong Robinsons Cybergate Tower 2WORK SETUP: HybridShift Schedule/Rest Day: RotationThis position reports to Sales Operations Leadership, Senior Managers, or Managers. Note that depending on your specific responsibilities ...

  • Unilab, Inc.

    hr operations specialist

    3 araw ang nakalipas

    Unilab, Inc. Philippines, Mandaluyong City, Pilipinas Buong oras

    It is the spirit of Bayanihan that drives us to continue our legacyof excellence and commitment to care. As an organization, we achieve our successes through good, honest, and persevering hard work - TOGETHER. It is in this way in which our company was built we progressed as the ...

  • Neksjob Philippines

    Procurement Operations Specialist

    6 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    OVERALL PURPOSE:To build, sustain and motivate a high performance team.Ensure Process KPI's and SLA are met consistentlySupervise Accounts Payable Team: Invoice Processing, Payments, Approval Management, Vendor Management.Qualifications:- Japanese Level: N2 to Native Level- Post ...

  • Neksjob Philippines

    Sales Operation Specialist

    4 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    Position: Japanese Sales Ops Specialist - Mandaluyong City, Metro ManilaSalary range: PHP 108,100 - PHP 120,000/month Overview:Seeking a self-driven Japanese Sales Ops Specialist to support internal sales processes, guide Company Practitioners, and assist S&PP Leadership in servi ...

  • Teemwork

    Operations Specialist

    1 linggo ang nakalipas

    Teemwork Philippines, Taguig, Pilipinas Buong oras

    Event & Livestream Operation Specialist · Duties And Responsibilities · Ensures quality equipment set up for successful Event or Live Stream Production · Ensures consistency of high-quality video stream throughout the shoot or livestream · Facilitates video and photoshoot of infl ...

  • DEMPSEY RESOURCE MANAGEMENT INC.

    Tax Operations Specialist

    1 linggo ang nakalipas

    DEMPSEY RESOURCE MANAGEMENT INC. San Juan, Pilipinas Permanent

    " · • A graduate of Bachelor of Science in Accountancy or Management Accounting. · • At least 1 Year(s) of working experience in the related field is required for this position." ...

  • Flat Planet Philippines Incorporated

    Marketing Operation Specialist

    3 araw ang nakalipas

    Flat Planet Philippines Incorporated Makati City, Pilipinas Buong oras

    Job description · As a Marketing Operations Specialist, you will support the marketing team by executing campaign operations for the marketing org. This will involve work mostly in Hubspot and Salesforce along with possible data cleanup in Excel when applicable. · Essential Duti ...

  • C'EST LA VIE EVENT MANAGEMENT INC

    Sales Operation Specialist

    2 araw ang nakalipas

    C'EST LA VIE EVENT MANAGEMENT INC Makati, Pilipinas Buong oras

    The Sales Operations Specialist will be responsible for the administrative tasks of B2B Sales Operations which include Isla Experience Scorecards and Surveys, Delivery Promise, SPANCOP database, Permits Processing and Monitoring, Preventive Maintenance endorsements, ACE monitorin ...

  • Neksjob Philippines

    Japanese Procurement Operations Specialist

    2 linggo ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas

    POSITION: Japanese Procurement Operations Specialist · WORK SETUP: Return to Office · OVERALL PURPOSE: · • To build, sustain and motivate a high performance team. · • Ensure Process KPI's and SLA are met consistently · • Supervise Accounts Payable Team: Invoice Processing, Payme ...

  • Neksjob Philippines

    Japanese Sales Operations Specialist

    2 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    Japanese Sales Operations Associate ManagerLocation: Mandaluyong City -ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---PROJECT NAME: Sales OperationsPOSITION TITLE: Japanese Sales Operations SpecialistWORK SE ...

  • Neksjob Philippines

    Japanese Procurement Operations Specialist

    4 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    POSITION: Japanese Procurement Operations SpecialistWORK SETUP: Return to OfficeOVERALL PURPOSE: · • To build, sustain and motivate a high performance team. · • Ensure Process KPI's and SLA are met consistently · • Supervise Accounts Payable Team: Invoice Processing, Payments, A ...

  • Neksjob Philippines

    Japanese Sales Operations Specialist

    2 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Remote

    -ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---PROJECT NAME: Sales OperationsPOSITION TITLE: Japanese Sales Operations SpecialistWORK SETUP: HybridRESPONSIBILITIES:Provide sales process support to client te ...

  • Neksjob Philippines

    Japanese Sales Operations Specialist

    6 araw ang nakalipas

    Neksjob Philippines Mandaluyong, Pilipinas Buong oras

    Japanese Sales Ops SpecialistSalary Range: PHP 108,100 - PHP 120,000/month Location: Mandaluyong City, Metro Manila ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---PROJECT NAME: Project CrescentPOSITION TI ...

  • Dempsey

    Financial Operations Specialist

    2 araw ang nakalipas

    Dempsey Makati, Pilipinas Buong oras

    Specializes in forseeing or carrying out financial transactions or other routine operations that are influenced by compliance needs. Requires some knowledge of accounting, billing, customer service and contracts. Helps businesses and their customers resolve financial billing and ...