Trabaho
>
Taguig

    Accounting Software Customer Support Associate - Taguig, Philippines, Pilipinas - Lone Wolf Technologies

    Lone Wolf Technologies
    Lone Wolf Technologies Taguig, Philippines, Pilipinas

    5 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    ABOUT LONE WOLF

    We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.

    With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

    JOB SUMMARY:

    Provide technical support and troubleshooting to our users via telephone, email, and web-based tools. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Candidate should possess personalized skills, proactive, preventative, and reactive, enterprise class support.

    ESSENTIAL RESPONSIBILITIES AND DUTIES:

    • Supporting clients via email, chat and telephone on our proprietary software products.
    • Log details of all support sessions and client challenges in our ticketing system.
    • Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges.
    • Efficiently answer client questions, displaying your superb email, telephone and chat etiquette.
    • Recognize opportunities for improving product and client experience based on the feedback you receive and escalate any issues to management appropriately.

    QUALIFICATIONS:

    • Knowledge of accounting principles required
    • 0-2 years of experience in Customer Support is preferred.
    • Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.

    KNOWLEDGE/SKILLS/ABILITIES:

    • Customer Centric (Relationship Building) – A passion for customers and a desire to deliver an experience that is personalized to each customer's needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
    • Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
    • Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our clients.
    • Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our clients. Comfortable with supporting C-suite clients.
    • Client Retention – Analyze client behavior, gather information about client concerns, and build positive relations with client and business associates.
    • Meet quality assurance requirements and other key performance metrics.

    BONUS SKILLS

    • Salesforce CRM familiarity
    • Chat support experience
    • JIRA ticketing system familiarity
    • Real Estate Multiple listing services familiarity
    • Proficient with Microsoft Office Suite or related software

    WORK SET-UP

    • Hybrid Work Set-up
    • During the 1st month, expected to work on-site
    • Start Date: June 3, 2024

    WHY JOIN US

    • Competitive salary with night differential
    • Pioneer Team
    • Career growth and development
  • Lone Wolf Technologies

    Customer Support Associate

    5 araw ang nakalipas

    Lone Wolf Technologies Taguig, Philippines, Pilipinas Buong oras

    ABOUT LONE WOLF · We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one. · ...

  • Abbott

    Technical Support Associate

    5 araw ang nakalipas

    Abbott Taguig, Philippines, Pilipinas Buong oras

    Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. · The Techni ...

  • S&P Global

    Associate, Client Support

    5 araw ang nakalipas

    S&P Global Taguig, Philippines, Pilipinas Buong oras

    About The Role · Grade Level (for internal use): · 07 · About the Role: Associate, Client Support (Capital Markets) · The Team · Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on th ...

  • Abbott Laboratories

    Technical Support Associate

    6 araw ang nakalipas

    Abbott Laboratories Taguig City, Pilipinas Buong oras

    Duties and Responsibilities: · Receive inbound Customer calls and email communications and address in a professional and friendly manner. · Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned · Maintain ability to comply with busine ...

  • Abbott Laboratories

    Technical Support Associate

    1 linggo ang nakalipas

    Abbott Laboratories Taguig City, Pilipinas Buong oras

    Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. · The Techni ...

  • 360-365 Marketing OPC

    Customer Support Associate

    5 araw ang nakalipas

    360-365 Marketing OPC Philippines, Taguig, Pilipinas Buong oras

    Handle inbound/outbound calls professionally and efficiently · Provide excellent customer service and resolve inquiries · Document and update customer records accurately · Collaborate with team members to meet performance goals · Strong communication skills · Customer-focused wit ...

  • Coins

    Phone Support Associate

    5 araw ang nakalipas

    Coins Philippines, Taguig, Pilipinas Buong oras

    Join the Pioneer Crypto Brand in the Philippines · Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a ...

  • 360-365 Marketing OPC

    Customer Support Associate

    3 araw ang nakalipas

    360-365 Marketing OPC Taguig, Pilipinas Buong oras

    · •Handle inbound/outbound calls professionally and efficiently · •Provide excellent customer service and resolve inquiries · •Document and update customer records accurately · •Collaborate with team members to meet performance goals · •Strong communication skills · •Customer-fo ...

  • Willis Towers Watson

    Technical Application Support Associate

    5 araw ang nakalipas

    Willis Towers Watson Manila, Taguig, Pilipinas Buong oras

    The Role · As a Technical Application Support Associate, you will be working closely with and supporting the Consulting Technology Solutions ( CTS ) group in their activities. This role is mainly focused on supporting WTW developed applications and services. Technologies used in ...

  • S&P Global

    Associate, MI Technical Support

    5 araw ang nakalipas

    S&P Global Taguig, Philippines, Pilipinas Buong oras

    About The Role · Grade Level (for internal use): · 07 · TheRole: Associate, Product Technical Support · Grade (relevant for internal applicants only): 07 · The Location: Makati City, Philippines · The Team: You will have the opportunity to work within a global team setting that c ...

  • JT International (Philippines), Inc.

    Customer Finance Support Associate

    5 araw ang nakalipas

    JT International (Philippines), Inc. Philippines, Taguig, Pilipinas Buong oras

    We're JTI, Japan Tobacco International and we believe in freedom. · We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown ...

  • Bosch ASEAN

    Key User Support Associate

    5 araw ang nakalipas

    Bosch ASEAN Taguig, Philippines, Pilipinas Buong oras

    At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in · and feel the difference. · Est ...

  • JT International S.A.

    Customer Finance Support Associate

    4 araw ang nakalipas

    JT International S.A. Taguig, Pilipinas

    We're JTI, Japan Tobacco International and we believe in freedom. · We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown ...

  • Camara Custodio & Co., CPAs

    Accounting Support Associate

    1 linggo ang nakalipas

    Camara Custodio & Co., CPAs Pasig, Pilipinas Remote na trabaho Buong oras

    We are looking for accounting graduates, or accountancy/finance related graduates. · Duties and Responsibilities: · Provide accounting support services, such as:Tax Compliance Reporting · General accounting or bookkeeping. · Maintaining books of account. · Job Details:Those wit ...

  • Eteam Workforce Private Corporation

    Sales Support Associate

    3 araw ang nakalipas

    Eteam Workforce Private Corporation Pasig, Pilipinas Contract

    Contract Duration: 12 monthsWork Arrangement: Hybrid (3 days)Location: Ortigas, PasigSalary Offer: up to Php24,000JOB DESCRIPTIONThis role is reporting to the Sales Support Team Lead. It is a full-time role, with a hybrid work arrangement (on as per need basis).Operational :Proce ...

  • Talent Outsourcing Channel Solutions

    Customer Support Associate

    1 linggo ang nakalipas

    Talent Outsourcing Channel Solutions Pasig City, Pilipinas Buong oras

    · • Responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services. · • Resolve issues that may arise with travelers with a sense of urgency. · • Demonstrate commitment to high- ...

  • Neksjob

    Helpdesk Support Associate

    4 araw ang nakalipas

    Neksjob Angono, Pilipinas Contract

    Go further with NEKSJOB Are you ready to move your career forward? At NEKSJOB, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a b ...

  • Polytechnic University of the Philippines

    Technical Support Associate for the Largest Search Engine

    5 araw ang nakalipas

    Polytechnic University of the Philippines Taguig, Philippines, Pilipinas Buong oras

    Description: · Duties and Responsibilities:Provide customer and technical support to customers through inbound phone, chat and email requests. · Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according ...

  • Johnson Controls International

    Operations Support Associate

    1 linggo ang nakalipas

    Johnson Controls International Manila, Pilipinas Buong oras

    What you will do: · Participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle. · Partners with branch service teams to manage resources to meet contractual obligations. · Provides accurate and prompt order ...

  • MicroSourcing

    Sales Support Associate

    5 araw ang nakalipas

    MicroSourcing Philippines, Quezon City, Pilipinas Buong oras

    With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Sales Support Associate, be 100% YOU with MicroSourcing · A Sales Support Associate is expected to:Entering financial data int ...