- Lead and inspire a team of IT professionals, fostering a positive and collaborative work environment.
- Set clear goals and objectives for the team, monitor performance, and provide regular feedback and coaching.
- Promote a culture of continuous learning and professional development within the team.
- Manage scheduling, workload distribution, and resource allocation to ensure efficient operations.
- Foster effective communication and collaboration between the offshore team in Cebu and the Australian counterparts.
- Develop and implement IT support processes and procedures to ensure timely and effective resolution of technical issues.
- Oversee the handling of IT support tickets, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
- Monitor and analyze performance metrics and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Collaborate with the Australian counterparts to align processes, share best practices, and ensure seamless service delivery.
- Ensure high levels of customer satisfaction by delivering excellent IT support services and solutions.
- Serve as a point of escalation for complex technical issues and customer concerns, providing timely resolution and maintaining strong client relationships.
- Develop and nurture relationships with key stakeholders, both internally and externally, to understand their IT support needs and align services accordingly.
- Regularly communicate with clients to gather feedback, address any issues, and identify opportunities for service enhancement.
- Stay up-to-date with industry trends, emerging technologies, and best practices in IT support.
- Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of IT support services.
- Identify opportunities for innovation and automation to streamline processes and improve productivity.
- Encourage a culture of innovation within the team, fostering creativity and the exploration of new solutions.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of at least ten (10) years of experience in IT support, with at least three years in a leadership or supervisory role, managing IT support teams.
- Proven track record in establishing processes, policies, and SLAs in a helpdesk or IT support environment.
- Experience and knowledge in AutoTask, Datto RMM, Webroot, Skykick, Office 365, UniFi & Ubiquiti, Network products, 3CX Telephony and IT Glue are highly desirable.
- Strong technical knowledge across a wide range of IT systems, including hardware, software, and networks.
- Excellent problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to assess the severity and potential consequences of different issues, make informed decisions, and communicate priorities to the team clearly.
- Outstanding communication and interpersonal skills, with the ability to effectively collaborate with team members, stakeholders, and end-users.
- Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment.
- Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
- Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
- Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
- Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
- Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
- Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
- Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
- Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present.
- Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.
-
IT Team Lead
1 araw ang nakalipas
Outsourced Central Visayas, PilipinasJob Summary · This role's main focus is to support all employees' by resolving any IT related issues they may come up against in their day to day roles. · Job Description · The IT Helpdesk Technician role is an integral part of the Operations team. This role's main focus is to su ...
-
Warehouse Team Lead
2 araw ang nakalipas
Sanitary Care Products Asia, Inc. Central Visayas, PilipinasCompany Description · Sanitary Care Products Asia, Inc. (SCPA) is a Christian family-run company based in Lapu-Lapu, Philippines. SCPA is a tissue converter serving both retail and institutional markets with high-quality products at competitive prices. With a commitment to hygien ...
-
Team Lead, Indirect Tax
2 araw ang nakalipas
Dover Business Services Central Visayas, PilipinasSummary Description: · Working with an emerging shared services organization, the Tax Center of Excellence Lead is responsible for supporting a Dover business segment's processing of advising clients of tax implications, tax compliance and other specific tax issues. As the Tax C ...
-
Senior Team Lead, Accounts Payable
2 araw ang nakalipas
Dover Business Services Central Visayas, PilipinasSummary Description: · Working with an emerging shared services organization, the AP Lead is responsible for leading and supporting a Dover business segmentâs processing of account payables. This role is responsible for managing a functional team of accounts payable analysts to e ...
-
KNGS Air Logistics Team Lead
2 araw ang nakalipas
Kuehne Nagel Cebu, Pilipinas OTHERBE PART OF GROWING TEAM Your Role · Monitor, supervise and measure team performance across all task in Air Logistics to achieve company defined goals and KPI's that contribute to the growth of the organization. Performs operational and administrative tasks as needed. Your Respon ...
-
Leads Generation Specialist
2 araw ang nakalipas
BSA Solutions Careers Central Visayas, Pilipinas Buong orasAbout Us · BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of succe ...
-
GUCCI - Team Manager (Cebu)
5 araw ang nakalipas
Gucci Central Visayas, Pilipinas Buong orasKey Accountabilities: · Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. · Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, en ...
-
Service Delivery Manager
2 araw ang nakalipas
VISEO ASIA Central Visayas, Pilipinas Buong orasResponsibilities: · Act as a lead for CEGID Y2 implementation & Support for clients' project · Lead and manage a team of IT consultants, ensuring their professional growth and development. · Set clear objectives and expectations for the team, monitor their progress and providing ...
-
Sales Manager NA2024
6 araw ang nakalipas
RSD Human Resource Management Consultancy Cebu, PilipinasJob Description: Sales Manager · Position Overview: · A Sales Manager is responsible for leading a sales team, developing sales strategies, and achieving revenue targets for a company's products or services. This role involves overseeing the sales process, cultivating client rela ...
-
Business Development Specialist
2 araw ang nakalipas
Lennor Metier Consulting Central Visayas, Pilipinas Buong orasSeize the opportunity to be part of a global team · Position: Business Development Specialist (SaaS) · Work Engagement: Direct Employment | Permanent · Location: Cebu City · Work Setup: Hybrid · Shift Schedule: Mid shift · Salary: Php 30,000 - Php 45,000 · About Us · Seeking exce ...
-
Service Delivery Lead
3 araw ang nakalipas
Career Professionals, Inc. Cebu, Pilipinas Buong orasYou take a personal stake in the services you partner with and the strategies your team defines and leads. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakeable integrity. You're always asking why. You are as comfortable speaking to partners ...
-
Content Marketing Manager
2 araw ang nakalipas
OP360 (OfficePartners360) Philippines, Central Visayas, Pilipinas Buong orasThe Content Marketing Manager would oversee the strategic coordination of brand content marketing for OP360. This role would report to the VP of Marketing, emphasizing creating positive brand awareness of OP360 solutions and services and helping grow revenue via value-added thoug ...
-
Client Services Manager
2 araw ang nakalipas
IQ-EQ Central Visayas, Pilipinas Buong orasCompany Description · IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. · Job Description · You will b ...
-
Group Consolidation
2 araw ang nakalipas
QIMA Central Visayas, Pilipinas Buong orasCompany Description · At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. · Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers ...
-
Marketing Coordinator
2 araw ang nakalipas
Builder Lead Converter Central Visayas, Pilipinas Buong orasBuilder Lead Converter · Marketing Coordinator · Builder Lead Converter specializes in optimizing the productivity of new home and remodeling sales teams by providing innovative sales support tools and services. We are dedicated to enhancing the success of home builders and remo ...
-
Call Center Manager
2 araw ang nakalipas
CallTek Central Visayas, Pilipinas· Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will le ...
-
Systems Security Engineer-Network Security Engineer
3 araw ang nakalipas
Teradyne Central Visayas, PilipinasJoin Our Team as a Network Security Engineer · Are you an experienced network security professional with a passion for tackling complex challenges and driving platform maturity Are you seeking a role where you can serve as a mentor and escalation point for a dedicated team of Sec ...
-
Sales Representative
2 araw ang nakalipas
Interactech Solutions Inc. Central Visayas, Pilipinas Buong orasJob Description · We are seeking a motivated and results-driven Sales Representative to join our dynamic sales team. · Successful candidate will play a key role in achieving our sales objectives and revenue targets. · Responsible for establishing and maintaining strong relationsh ...
-
IT Improvement Manager
2 araw ang nakalipas
Qualfon Central Visayas, Pilipinas Buong orasWork set-up: Onsite · Work schedule: PH Night Shift · Work location: IT Park, Cebu · Job Summary: · Maintain an evolving Knowledgebase of Tools (Verint, Citrix, TAS, etc.) · Know the improvement opportunities of each tool or on the process by which the tool is being used. · Estab ...
-
Project Manager
2 araw ang nakalipas
Softype, Inc Central Visayas, Pilipinas Buong orasPOSITION TITILE: Project Manager · LOCATION: Cebu/Manila · REPORTS TO: Global Delivery Lead · POSITION SUMMARY: · The Project Manager will be responsible for overseeing the successful delivery of projects and services to clients across various regions globally. This role involv ...
IT Helpdesk Team Lead - Central Visayas, Pilipinas - BSA Solutions Careers
Paglalarawan
About UsBSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.
HEADLINE
Are you an experienced tech enthusiast with a passion for managing and training a future team of IT Helpdesk professionals in Level 1, 2, and 3 Do you have experience establishing processes and policies to optimise helpdesk support operations If yes, we have an exciting opportunity for you to join our valued client, a business service industry company based in Queensland, Australia.
We are seeking an IT HELPDESK TEAM LEAD to be responsible for establishing and leading a team of talented IT professionals, ensuring the delivery of exceptional IT support services to an Australian company.
This is a full-time role, Monday to Friday, Dayshift.
This is an Office-Based position in central Cebu City.
The expected start date is February 2024.
About The Role
We are seeking a highly skilled and motivated IT Helpdesk Team Lead to pioneer our IT team in Cebu, Philippines, on behalf of a leading Australian company. As the Team Lead, you will be responsible for establishing and managing the offshore IT support operations, leading a team, and ensuring the delivery of exceptional IT support services. In the first six months, you will have the opportunity to showcase your leadership capabilities, assist in the hiring and building of a new team, and utilise your proven experience in establishing processes and policies to set up and enhance our helpdesk support operations. This is a leadership role that requires strong supervisory skills, a deep understanding of IT support processes and the ability to drive success in a dynamic and multicultural work environment.
Responsibilities
LEADERSHIP AND TEAM MANAGEMENT
BSA Solutions, Inc. emphasizes in:
&v=024){kind=logo}
