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Customer Relations Service Manager Salary 55K to 60K - Makati, Pilipinas - Dempsey Resource Management Inc
Paglalarawan
JOB SUMMARY:
Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transaction, office management and other related matters in coordination with the Engineering & Service Senior Manager
QUALIFICATIONS:
*Graduate of any engineering course, a licensed Mechanical Engineer is an advantage*With at least five (5) years' customer service experience as a Manager*Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning *With good customer service, negotiation, and presentation skills *High proficiency in MS Office especially in MS Excel
DUTIES AND RESPONSIBILITIES:
*Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section.*Measures the stage by stage development of on-going improvement by regularly visiting key customer to acquire service performance feedback.*Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.*Negotiates service contracts.*Establishes and develops systems and procedures on how to handle service requirements.*Monitors and evaluates cost saving measures for office supplies and maintenance.*Maintains close liaison with customer and principals.*Assists and monitors service schedules and operations.*Acts as the Officer-In
Salary Range:
Php 55, ,000
