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    Performance and Rewards Lead - Taguig, Pilipinas - ING Business Shared Services B.V.

    ING Business Shared Services B.V.
    ING Business Shared Services B.V. Taguig, Pilipinas

    23 oras ang nakalipas

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    Paglalarawan

    Job Requirements:

    . Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner

    . Proper dispatching of requests to co-team members

    . Acknowledge and transfer requests which are not within scope of the stream to the correct process owners

    . Review completeness of the requests by checking employee eligibility and correctness of the attached file/s

    . Generate ad-hoc reports to meet the service delivery requirements,

    . Process scheduled tasks and ensure completion on the agreed deadline

    . Coordinate with Third Party Vendors as needed

    . Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders

    . Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service

    . Drive consistent, standardized, and effective service delivery within the stream

    . Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions

    . Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes

    . Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received

    . Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence

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