Trabaho
>
Taguig

    Technical Support Administrator - Taguig, Philippines, Pilipinas - Canon Business Services ANZ

    Canon Business Services ANZ
    Canon Business Services ANZ Taguig, Philippines, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    About Us

    As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

    Weâre trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clientsâ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

    When you join Canon Business Services Centre, youâll find a rewarding culture that values you. Youâll be empowered to focus on your career progression and turn your goals into reality as an integral part of the groupâs success.

    About The Role

    The Technical Support Administrator will support Inbound, Outbound Calls and Email transactions. There may be additional support for Chat transactions if deemed necessary. The role will attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products: Digital Cameras, Digital Video Cameras, Printers, Faxes and Scanners, Calculators, Binoculars, Accessories and consumable items.

    The Technical Support Administrator is expected to support customers with excellent customer service and basic troubleshooting for the mentioned product ranges using both Windows and Mac operating systems.

    As a Technical Support Administrator, you will be assigned the following responsibilities:
    • Identify customer's issue and provide available support options;
    • Adhere to and demonstrate Quality Monitoring (QA) guidelines;
    • Demonstrate a high level of professionalism and strong customer service orientation;
    • Update Call / Email Management database with details on each customer call in accordance with client procedures;
    • Outline any charges and or guidelines to customers in accordance with client procedures;
    • Regularly stay updated with the latest product knowledge and technical skills using available resources;
    • When required, to escalate issues outside of service boundaries to Team Lead;
    • Take responsibility and create a positive impression to ensure customers experience with Canon exceed expectations;
    • Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

    Qualifications

    • At least a high school diploma
    • 6 months or more full-time call handling or email or chat handling experience

    If this sounds like you, weâd love you to apply

    We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

    As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

    Looking to join this diverse team Apply online now.

    Successful applicants will be notified of next steps.
  • MicroSourcing

    Administrative Support

    4 araw ang nakalipas

    MicroSourcing Philippines, Pasig City, Pilipinas Buong oras

    · The purpose of the Administrative Support role is to ensure the smooth and efficient operation of the organization by providing comprehensive administrative assistance across various departments. This role plays a crucial part in facilitating day-to-day activities, managing es ...

  • MicroSourcing

    Administrative Support

    4 araw ang nakalipas

    MicroSourcing Philippines, Pasig City, Pilipinas Buong oras

    Work Type: Full-time · Set-up: Onsite · Schedule: Day Shift (AEST) · Location: Ortigas, Pasig City · The Administrative Support is expected to do: · The Administrative Support is tasked with offering administrative assistance to the International Admissions team in their day-to ...

  • Microsourcing Philippines Inc

    Software Support Administrative Officer

    4 araw ang nakalipas

    Microsourcing Philippines Inc Pasig City, Pilipinas Buong oras

    With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Software Support Administrative Officer, be 100% YOU with MicroSourcing · A Software Support Administrative Officer is expected ...

  • Cyberbacker Careers

    Administrative Support

    4 araw ang nakalipas

    Cyberbacker Careers Philippines, Quezon City, Pilipinas Buong oras

    General Requirements · Good command of the English language · Must be 18 years of age and above · A headset with a noise-canceling feature and a high-definition webcam · Device Specification · Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required · Windows ...

  • Eviden

    Technical Support Administrator

    4 araw ang nakalipas

    Eviden Manila, Philippines, Pilipinas Buong oras

    L4 SUPPORT ADMIN – Enterprise Integration; Middleware Support · Manage team ticket queue and resolve in timely manner. · Hands on experience in password management, application configuration. · Develop and maintain accurate technical and user documentation. · Troubleshoot mino ...

  • MicroSourcing

    Compliance Administration Support

    4 araw ang nakalipas

    MicroSourcing Quezon City, Philippines, Pilipinas Buong oras

    With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions. · Compliance Administration Support, be 100% YOU with MicroSourcing · A Compliance Administration Support is expected to: ...

  • Dennemeyer

    Security Administrative Support

    4 araw ang nakalipas

    Dennemeyer Philippines, Manila, Pilipinas Buong oras

    Responsibilities · As an Administrative Support, your primary job function will be to create and maintain Security and Business Continuity documentation and provide administrative support to the team.Maintain documentation and evidence for audit purposes, ensuring compliance with ...

  • Polytechnic University of the Philippines

    Sales Support Administrator

    4 araw ang nakalipas

    Polytechnic University of the Philippines Quezon City, Philippines, Pilipinas Buong oras

    Description:Responsible for drafting sales-related proposals and technical documents, overseeing sales · support functions including managing, analyzing and overseeing CRM, routing and approval of · documents, generation of reports and handling all administrative duties. This rol ...

  • Manpower Core Group Inc.

    BPO Administration Support

    3 araw ang nakalipas

    Manpower Core Group Inc. Quezon City, Pilipinas Buong oras

    Key Accountabilities Adhere to targets, performance plans and objective standards to meet department goals and KPIs. Provide exceptional written and verbal communication to customers. Consistently improve case management techniques for the benefit of customers and performance goa ...

  • Cyberbacker Careers

    WFH - No Experience Needed (Administrative Support - Non Voice)

    4 araw ang nakalipas

    Cyberbacker Careers Pasig, Pilipinas Buong oras

    TranscriptionPreparing paperworkScheduling of consultation with clientsPreparing and emailing weekly reportsUpdating virtual filesBuild ongoing task listOversee administrative tasksAdmin tasks ...

  • Microsourcing Philippines Inc

    Compliance Administration Support Team Member

    4 araw ang nakalipas

    Microsourcing Philippines Inc Southern Tagalog, Metro Manila / NCR, Central Luzon, Pilipinas Buong oras

    Relevant experience working in a busy administrative or support role Experience with Dynamics CRM or similar Intermediate skills in Microsoft Outlook, Word and Excel Experience in compliance or the financial services/ banking industry is beneficial · Competencies/Personality Trai ...

  • Teleperformance

    Training Admin Specialist

    3 araw ang nakalipas

    Teleperformance Taguig, Pilipinas Buong oras

    Job Summary: · Receive and process training requests (i.e. organize and publish training schedules and rosters daily/ weekly/ monthly on company tools such as CCMs, TPnet, etc). · Review sign-up requests in TP-link and enroll in participants via Coursemill. · Manage logistics of ...

  • PGBPGNGLOBAL

    Cloud Network Automations Engineer

    6 oras ang nakalipas

    PGBPGNGLOBAL TAGUIG CITY, Pilipinas Buong oras

    Job Location · MANILA NET PARK OFFICEJob Description · Overview of the job · As P&G is continues to move its workloads to Cloud in the coming years, we are looking for strong cloud network product engineers with expertise in network administration, cloud administration and automa ...

  • Procter & Gamble

    DevOps Engineer

    1 linggo ang nakalipas

    Procter & Gamble Taguig, Pilipinas Buong oras

    Job Location · Taguig CityJob Description · We are looking for someone who is diverse with virtualization technology and hardware. We are looking for an individual who wants to be challenged in building scalable solutions that will assist our customers in being agile and focused ...

  • Procter & Gamble

    Senior Manager

    4 oras ang nakalipas

    Procter & Gamble Taguig, Pilipinas Buong oras

    Job Location · Taguig CityJob Description · Are you looking for a long term career and boost your IT Skills? We have an opportunity for you. · In P&G IT - whether your role is to craft an IT innovation strategy for a business, protect our critical information systems and assets, ...

  • Willis Towers Watson

    UK Pension Team Leader

    4 araw ang nakalipas

    Willis Towers Watson Taguig, Manila, Pilipinas Buong oras

    Excellence · Resource managementAllocate and manage resources to meet existing requirements in anticipation of work peaks · Work with team leader to manage future resources in anticipation of future client and work growth · Ensure smooth transition of new clients and addition of ...

  • Metrobank

    Middleware Administrator

    4 araw ang nakalipas

    Metrobank Taguig, Philippines, Pilipinas Buong oras

    The Middleware Administrator designs, builds and evaluates Middleware components, as required for a business project(s). Collaborates and coordinates closely with other Infrastructure and project team members to gather and consolidate all their middleware requirements and expecta ...

  • Ekkremis Solutions Incorporated

    Salesforce Support Lead

    4 araw ang nakalipas

    Ekkremis Solutions Incorporated Philippines, Taguig, Pilipinas Buong oras

    technical leadership role overseeing the operational efficiency of the Salesforce support team. This position requires in-depth technical expertise in Salesforce, including administration, customization, and troubleshooting. The role involves managing support requests, collaborat ...

  • Eastvantage Business Solutions Inc.

    Business Development Coordinator

    4 araw ang nakalipas

    Eastvantage Business Solutions Inc. Philippines, Taguig, Pilipinas Buong oras

    About the role:The Business Development Coordinator / SalesCoordinatorplays a pivotal role in supporting the Business Development Team by executing efficient administrative processes, maintaining accurate records, and facilitating seamless communication among internal and externa ...

  • Eastvantage Business Solutions Inc.

    Sales Coordinator

    4 araw ang nakalipas

    Eastvantage Business Solutions Inc. Taguig, Philippines, Pilipinas Buong oras

    About the role:The Sales Coordinatorplays a pivotal role in supporting the Business Development Team by executing efficient administrative processes, maintaining accurate records, and facilitating seamless communication among internal and external stakeholders. This role is vital ...