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    Customer Service Representative Collection - Philippines, Quezon City, Pilipinas - Kinect Incorporated

    Kinect Incorporated
    Kinect Incorporated Philippines, Quezon City, Pilipinas

    5 araw ang nakalipas

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    Buong oras
    Paglalarawan
    We are looking for highly motivated applicants that have the passion and drive for success

    Working in a high performance driven team in the role of a Collections Officer, you will manage a portfolio of delinquent accounts. You will be responsible for building strong relationships with our customers, assessing their current financial situation and needs, and working out a solution to bring their account receivables up to date.

    As a Collections Officer manages a portfolio of delinquent accounts. You will be responsible for building strong relationships with our customers, assessing their current financial situation and needs, and working out a solution to bring their account receivables up to date.

    Main Duties And Responsibilities

    • Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.
    • Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.
    • Respond to customers enquiries in an appropriate manner, offering personalized service with a 'can do' attitude with a first call resolution approach.
    • Building rapport with the customers and actively listening to the issues that may have arisen.
    • Negotiation with customers to determine the best course of action and gaining agreement for both short and long term solutions.
    • Conduct follow up/treatment calls on accounts that have overdue up to no payment activity and ensure proper disconnection process is observed
    • Enroll customers on payment arrangement and provide other payment options and monitor accounts to avoid arrangements cancellation
    • Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency
    • Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.
    • Perform Adhoc Tasks as needed by the Campaign
    • Provide feedback and campaign outcome to Department Supervisor
    • Skip locating of new and uncontactable customer's and liaising potential leads through to the Sales team of new customers located from these searches.
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