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Makati City

    L1 L2 Technical Support - Makati, Pilipinas - Flat Planet Philippines Incorporated

    Flat Planet Philippines Incorporated
    Flat Planet Philippines Incorporated Makati, Pilipinas

    Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas

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    Paglalarawan

    Primary Job Responsibilities:

    As an integral member of the Operations team, your primary job responsibilities as Level 1 &

    2 Technical Support are:


    • Participate in weekly team huddles
    • Being the first point of contact by responding to support emails and answering
    incoming support calls.

    • Provide a high level of customer service to both Internal and External parties.
    • Demonstrating a professional approach, with clear and concise communication in a
    timely manner to all parties.

    • Take initiative in developing skills as individuals outside of training that is already
    provided. This may include, but not limited to reading manuals and exploring
    company products.

    • Ensuring that support processes and procedures are followed. Reporting directly to
    the Service Delivery Manager of issues regarding support cases or project tasks in a
    timely manner.

    • Ensure daily checks, support cases and tasks assigned by Service Delivery Manager
    are completed in a timely manner. Support Project Manager in project tasks.

    • Ensure that any Operational Documents are used and signed off as required.
    B) Client Retention

    • Work with technical staff and other internal colleagues to meet customer needs.
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