Trabaho
>
Pasig City

    Merchant Success Specialist - Pasig City, Pilipinas - VeritasPay Philippines Inc.

    VeritasPay Philippines Inc.
    VeritasPay Philippines Inc. Pasig City, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    CORE FUNCTION:

    • Acts as a liaison and support between merchants and different teams/departments to ensure that all questions and concerns (technical and non-technical) are address and resolved promptly.
    • Responds to all merchants in a timely manner and brainstorms with operations team for proactive solutions to avoid customer dissatisfaction.
    • Address feature gaps to drive retention throughout the customer life cycle
    • Ensure that the plans and processes are being adopted by merchants to align our products and services to their business needs, and avoid confusion in features and limitations
    • Develop merchant relationships by building trust through providing clear and accurate information, and ensuring that their concerns are addressed in a timely manner.
    • Learns and builds deep understanding of each merchant account including the payment solution, account structure, key persons and product/services offered.
    • Cascades planned and unplanned notifications and advisories to merchants
    Prepares helpdesk report which includes the technical and non-technical concerns, opportunities, and suggestions that will contribute to after-sales successDUTIES AND RESPONSIBILITIES:

    • Completes root cause and process gap analysis for managers escalations and specific merchant complaints.
    • Evaluate churn and down sell risk for each merchant
    • Identify opportunities that best utilize VeritasPay or its partner's infrastructure to meet merchants' requirements
    • Ensures accuracy of SLA escalation and resolution set
    • Problem resolution, including escalation of issues to the correct department
    • Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis

    Others may be assignedJOB QUALIFICATION:

    • Bachelor's degree in Business Administration, Management, Marketing, or related course
    • Minimum of 2-4 years relevant experience in a financial industry or payment business

    Proficient in English both written and verbal communicationSKILLS:

    • Working knowledge of Merchant Acquiring and Credit Card business (preferred)
    • Basic knowledge of Fraud Detection (preferred)
    • Proven experience in building strong internal and external relationships
    • Basic technical skills and payment operations functionalities
    • Good communication and presentation skills
    • Excellent analytical, critical and problem-solving skills
    • Strategic skills and ability to adapt conversations for technical and non-technical audiences
    • Knowledge of Customer Centric Design
    • Strong attention to details and have a can-do work attitude
    • Willing to work on weekend, holidays, and shifting schedules as needed
  • Shell Business Operations - Manila

    Customer Success Specialist

    1 linggo ang nakalipas

    Shell Business Operations - Manila Makati, Pilipinas

    Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, a ...

  • Booth & Partners

    Customer Success Specialist

    1 linggo ang nakalipas

    Booth & Partners Taguig, Philippines, Pilipinas Buong oras

    Job Description · About the Client: · OpenLoop was founded with the mission to expand access to care for patients across the country by bringing healthcare into the home. What truly sets their team apart is the level of quality, care, and compassion they pour into supporting thei ...

  • Tier One Entertainment

    Client Success Specialist

    11 oras ang nakalipas

    Tier One Entertainment Quezon City, Pilipinas Buong oras

    JOB SUMMARY: · The Client Success Specialist will be mainly responsible for ensuring the successful execution of campaigns by tracking and monitoring the campaigns' executions and working closely with the Account Manager while overseeing the Talent Execution Officer. As a Client ...

  • Shell

    Customer Success Specialist

    3 araw ang nakalipas

    Shell Manila, Philippines, Pilipinas Buong oras

    Customer Success Specialist (CSS) is empowered to manage customer experience, relationship, and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash forming a critical part of the Customer Fulfilment Cycle. It del ...

  • Gratitude Philippines

    Customer Success Specialist

    6 araw ang nakalipas

    Gratitude Philippines Cavite, Pilipinas Buong oras

    Salary Package: PHP 18,000 – 19,000NON – NEGOTIABLE REQUIREMENTS:Above Average to Good Communication SkillsCollege graduateAmenable to work in a Dayshift scheduleMinimum of 6 months CCE/CSEMinimum Requirements:With 6 Mos BPO ExpExcellent Communication SkillsHS Graduate18 Years Of ...

  • Gratitude Philippines

    Customer Success Specialist

    3 araw ang nakalipas

    Gratitude Philippines Philippines, Naic, Pilipinas Buong oras

    Salary Package: PHP 18,000 – 19,000 · Non – Negotiable Requirements · Above Average to Good Communication Skills · College graduate · Amenable to work in a Dayshift schedule · Minimum of 6 months CCE/CSE · Minimum Requirements · With 6 Mos BPO Exp · Excellent Communication Skills ...

  • Unity Communications

    BPO - Employee Success and Support Specialist (Hybrid Setup)

    1 linggo ang nakalipas

    Unity Communications Bacoor, Pilipinas

    Employment is a give-and-take relationship; the more satisfied employees are, the more productive they become in return. Employee Success and Support (ESS) Specialists help create a win-win situation for all. They process compensation and benefits and allow employees to protect t ...

  • Eastvantage Business Solutions Inc.

    Lead Generation Supervisor

    1 linggo ang nakalipas

    Eastvantage Business Solutions Inc. Pasig, Pilipinas

    About the role:As the Lead Generation Team Lead, you will lead a team of motivated Lead Generation Specialists in contacting potential customers for our cable provider products through phone and email. Your primary focus will be on identifying and qualifying leads, exceeding perf ...

  • Eastvantage Business Solutions Inc.

    Digital Marketing Specialist

    3 araw ang nakalipas

    Eastvantage Business Solutions Inc. Philippines, Pasig City, Pilipinas Buong oras

    About the role:At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, ...

  • Eastvantage Business Solutions Inc.

    Lead Generation Executive

    3 araw ang nakalipas

    Eastvantage Business Solutions Inc. Pasig City, Philippines, Pilipinas Buong oras

    About the role:We are seeking a highly driven and goal-oriented Lead Generation Specialist to join our Customer Team. As a Lead Generation Specialist, you will be responsible for contacting potential customers of cable provider products through phone and email. Your primary objec ...

  • Eastvantage Business Solutions Inc.

    Email Marketing Assistant

    3 araw ang nakalipas

    Eastvantage Business Solutions Inc. Pasig City, Philippines, Pilipinas Buong oras

    About the role:We are seeking a dedicated and enthusiastic Email Marketing Assistant to join our dynamic Email Marketing team. As an Email Marketing Assistant, you will play a crucial role in crafting compelling email campaigns that engage and resonate with our audience. Your att ...

  • Eastvantage Business Solutions Inc.

    Lead Generation

    1 linggo ang nakalipas

    Eastvantage Business Solutions Inc. Pasig City, Philippines, Pilipinas Buong oras

    About the role:We are seeking a highly driven and goal-oriented Lead Generation Specialist to join our Customer Team. As a Lead Generation Specialist, you will be responsible for contacting potential customers of cable provider products through phone and email. Your primary objec ...

  • Eastvantage Business Solutions Inc.

    Lead Generation Specialist

    3 araw ang nakalipas

    Eastvantage Business Solutions Inc. Philippines, Pasig City, Pilipinas Buong oras

    About the role:We are seeking a highly driven and goal-oriented Lead Generation Specialist to join our Customer Team. As a Lead Generation Specialist, you will be responsible for contacting potential customers of cable provider products through phone and email. Your primary objec ...

  • Visaya Knowledge Process Outsourcing Corp

    Digital Marketing Specialist

    1 linggo ang nakalipas

    Visaya Knowledge Process Outsourcing Corp Pasig, Pilipinas

    The Digital Marketing Specialist assists in the creation of ideas and visual concepts to effectively communicate ideas and brand narratives that inspires, educates, and engages both internal and external audiences, in order to achieve overall business goals of the brand. The scop ...

  • MicroSourcing

    Syndication Specialist

    3 araw ang nakalipas

    MicroSourcing Philippines, Pasig City, Pilipinas Buong oras

    With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions. · A Syndication Specialist is expected to:Efficiently manage workflows related to product content delivery for syndicatio ...

  • Eastvantage Business Solutions Inc.

    Outbound Survey Specialist

    3 araw ang nakalipas

    Eastvantage Business Solutions Inc. Pasig City, Philippines, Pilipinas Buong oras

    About the role:We are currently looking for a dedicated and experienced Outbound Survey Specialist to join our team for a political survey campaign. You will play a crucial role in gathering valuable data through outbound surveys and ensuring participants have a positive experien ...

  • MicroSourcing

    PAR Writer

    1 linggo ang nakalipas

    MicroSourcing Pasig City, Pilipinas

    PAR Specialist/PAR Writer position description: Under the direct supervision of the Clinical Director, and in collaboration with the Clinical Team, this position is the key to the financial success of the organization. Working with the Case Managers, Clinicians and Nurses, this p ...

  • Camara Custodio & Co., CPAs

    Billing Officer

    1 linggo ang nakalipas

    Camara Custodio & Co., CPAs Pasig, Pilipinas Buong oras

    We are looking for a billing officer who pays attention to detail and keeps meticulous records. The billing specialist is responsible for issuing invoices to clients and keeping track of amounts owed by several clients to ensure that their account is paid on time and in full. · T ...

  • Addmore Outsourcing Inc.

    SOCIAL MEDIA SPECIALIST

    1 linggo ang nakalipas

    Addmore Outsourcing Inc. Pasig, Pilipinas

    We're seeking a creative and passionate Social Media Specialist with expertise in YouTube, TikTok for business, and a proven track record of success working with US companies or clients. As a Social Media Specialist, you'll play a crucial role in developing and executing engaging ...

  • Azeus Systems Limited

    MongoDB Optimization Specialist

    3 araw ang nakalipas

    Azeus Systems Limited Pasig, Pilipinas

    We are seeking a highly skilled MongoDB Optimization Specialist with at least five years of experience in MongoDB management and optimization. · The ideal candidate will have a robust understanding of MongoDB as a backend framework and will be responsible for analyzing and tunin ...