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    GFS Commissions Analyst - Taguig, Pilipinas - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson background
    Buong oras Accounting /Pananalapi
    Paglalarawan

    The Role

    As a Commissions Analyst you will be responsible for overseeing Willis Towers Watson s AR processing, and cash application serving UK PMI Business.

    You will also perform more complex processing for specific receivables transactions (e.g. products, commissions).


    Performance Objectives:

    Excellence
    To work with minimal supervision, plan and organize work so that Service Level Agreement objectives are realized, ensure responses made where required and outstanding issues are followed-up
    Allocation of client commissions and reconciliation of commission balances
    Follow up with onshore colleagues regarding unreconciled balances
    Fully understand the end-to-end commission process including deviations and local nuances for PMI business,
    Perform A/R and financial reporting where required
    Maintain strong stakeholder relationships and handle customer inquiries as required
    Ensure absolute data integrity and minimize the error related to processing
    Ensure application of controls to overcome loopholes in the processes
    Successfully ha ndle most non-routine tasks and issues, and escalate to Supervisor those that cannot be resolved
    Ensure all work is performed in accordance with targets and service level agreement
    Contribute ideas and actions towards the continuous improvement of processes within area of influence
    Understand and apply Willis Towers Watson s AR processes, policies, procedures and internal control standards

    People
    Interface with other GFS teams to ensure compliance with cross-team responsibilities
    Good interpersonal skills with the ability to communicate and influence effectively whilst working under pressure.
    Ability to deal and manipulate large volumes of data and complex structures.
    Make strong contributions to the productivity of the team
    Work effectively within the team dynamic
    Recognize and communicate potential issues to Supervisor as appropriate suggest viable solutions for improvement
    Conduct coaching and one-on-one discussions with sub-team, as needed document the discussions and provide sign-off, as necessary monitor performance and escalate to Supervisor issues that cannot be resolved
    Discuss the QA items to the Analysts involved and discuss the items during monthly meeting to avoid confusion on the process and avoid recurring of the mistakes
    Act as OIC during BCP in the absence of the Supervisor


    The Requirements
    2+ years experience working in Accounts Receivable particularly on commissions cash application processes
    Oracle, Sun Systems (or other ERP platform) Accounts Receivable
    Experience in a shared services/internal service delivery role desirable
    Professional Services (e.g. consulting, auditing, project-based) industry experience
    Skilled in customer service interactions/ability to communicate with professional image/ customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
    Understanding of accounting processes
    Being adaptable to learn new processes, concepts, and skills
    Ability to pay attention to detail
    Ability to resolve exceptions and disputes
    Ability to work well under pressure and meet deadlines
    Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
    Ability to multi-task
    Ability to work in a team as well as independently
    Ability to be flexible with position duties and scope of work
    Strong knowledge of MS Excel
    Proficiency in MS Word, Access, and Powerpoint
    Associates degree in Accounting, Finance or related field

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