Call Center Quality Analyst - Pasay City, Metro Manila, Philippines

The job entails delivering QA monitors on time and generating weekly/monthly reports. It also involves participating in team meetings to share Quality and behavioral tagging trends. · ,,,Delivers required number of QA monitors on a timely manner, · ,,Generates and trends weekly/m ...

We're looking for a Quality Analyst to deliver quality monitors on time, generate reports, and participate in team meetings. · Delivers required number of QA monitors on a timely manner · Generates and trends weekly/monthly QE related reports · ...

+Monitor and process transactions to ensure client standards are met as well as process improvement opportunities are identified. · + ...

This role involves monitoring calls/cases to evaluate domain knowledge accuracy and communication ability. It also includes providing regular feedback and coaching based on performance, as well as generating daily/weekly/monthly reports for internal purposes. · ...

As Offshore QA, you will lead and execute manual and automated testing across regression, functional, integration, and exploratory phases. · ...

We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards. · ...

The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...

+Join Our Team as a Call Center Quality Analyst Are you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards What You'll Do: ...

The Salesforce Quality Assurance Analyst will work closely with the Call Center Department & Lead Generation (Call Center & Marketing) team. Recommend and ensure that quality assurance standards and processes are implemented and achieved. · Collaborate with sales/call center/mark ...

The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. · This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, · validating Excess of ...

The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...

The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies client guidelines and regulatory requirements. · ...

Urgently hiring for one of our direct clients in the Philippines. · ...

The QA Analyst is responsible for monitoring quality performance across voice and non-voice channels, identifying gaps. · Perform quality audits for voice and non-voice interactions · Conduct Root Cause Analysis (RCA) to identify recurring issues · ...

+ Healthcare Quality Analyst plays critical role ensuring business process outsourcing operations meet highest standards accuracy compliance customer satisfaction. · + Monitor evaluate improve quality services delivered agents handling healthcare accounts strong focus regulatory ...

The quality compliance analyst will be responsible for coordinating internal external client driven audits preparation thereof managing documentation control requirements supporting operations driving compliance culture assigned client areas. · Responsible for coordinating the In ...

+Job summary · Become part of a team that is passionate about making lives better. · +ResponsibilitiesCoordinate the activities of any applicable departments to ensure that all quality deadlines are met. · Support the efforts of senior management and operations. · ...

The Quality Analyst will ensure that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes. · As a Quality Analyst, You Will · Prepare weekly and monthly reports on the quality of Teammates' performance; · Identify potential ...

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer exper ...

The Quality Analyst is the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, · and processes. · Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain th ...

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. · Leveraging a cloud-based infrastructure. · Competitive industry salaries and comprehensive benefits packages. · ...