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Pasig City

    Bilingual Customer Service Representative - Pasig City, Pilipinas - Comrise Global Solutions

    Comrise Global Solutions
    Default job background
    Buong oras
    Paglalarawan
    Functions & Job Responsibilities
    • Educates members, family, providers, and caregivers regarding benefits and plan options.
    • Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
    • Follows policies and procedures and job aids to maintain efficient and compliant operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
    • Documents transactions by completing applicable member forms, summarizing actions taken in the appropriate computer system, and following standards set by the department or other authorized individuals.

    Ability to thrive in an environment that values continuous coaching and feedback.

    Qualifications:
    • High school diploma or equivalent, Bachelor's Degree preferredBPO experience not requiredBilingual skills in Cantonese, Mandarin, Vietnamese, and Korean may be necessary.
    • Outstanding customer service skills, both verbally and in writingAbility to stay composed and courteous while assisting upset members by providing solutions and knowing when to escalate the issueMust be available to work weekends and night shiftsShould be open to working onsite in Ortigas

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