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Makati City

    technical support team lead - Makati City, Pilipinas - TASQ Staffing Solutions

    TASQ Staffing Solutions
    TASQ Staffing Solutions Makati City, Pilipinas

    5 araw ang nakalipas

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    Paglalarawan

    Qualifications:

    • Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
    • Minimum 3 years experience specializing in managing Technical Support or equivalent.
    • Minimum 5 years experience with Hardware/Software troubleshooting, especially on Microsoft Products.
    • Deeper understanding of Desktop Engineering, tools, and methodologies.
    • Basic understanding or experience in SCCM, MECM preferred.
    • CCNA and/or MCP certification.
    • ITIL Service Delivery qualification is highly appreciated.
    • Deep knowledge of desktop OS (Windows and Mac), GPO, and security settings.
    • Minimum 3 years working experience for rollout of minimum 200 desktops in an enterprise setup.
    • Working knowledge of network and server work.
    • Excellent communication and interpersonal skills, both written and verbal.
    • Experience with ticketing systems, CCTV, door access, PC, and laptop troubleshooting.
    • Strong customer service focus.

    Responsibilities:

    • Encourage team members and communicate business goals.
    • Oversee daily operations in the absence of the manager.
    • Monitor team performance and report on metrics.
    • Seek alternatives and think outside the box to resolve issues.
    • Work as a team member and individual, adaptable to changes.
    • Basic scripting and programming for automations.
    • Knowledgeable on Desktop Engineering is a plus.
    • Manage the use of agreed tools and methods to resolve user problems.
    • Define and monitor compliance with processes for setup and installation of hardware, software, applications, peripherals, and other ICT-based systems.
    • Escalate performance issues to minimize adverse impact on business continuity.
    • Report against performance metrics to enhance business performance and efficiency.
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