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    We are looking Italian Bilingual Analyst for Mandaluyong Site - Metro Manila / NCR, Pilipinas - Neksjob Corporation

    Neksjob Corporation
    Neksjob Corporation Metro Manila / NCR, Pilipinas

    1 linggo ang nakalipas

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    Buong oras Serbisyo sa Customer/Suporta
    Paglalarawan
    Italian Bilingual Analyst

    Location:
    Mandaluyong City

    Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
    Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind

    Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.

    Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
    Report to QM Geo Leads, any management or technical opportunities
    Build relationship to create, reinforce, motivate, and guide customers and partners
    Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
    Leverage collaboration support tools and processes to expedite resolution of customer issues

    Experience and Technical Skills

    Must be at least Fluent in Italian language proficiency.
    At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
    With M365 administration/troubleshooting skills and experience
    Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
    Experience in or exposure to a client facing role
    Communication skill should be at least B2 or higher
    Amenable to a flexible work schedule, as the need arises
    Educational Background

    Bachelor's degree in information technology, Computer Science or other relevant fields
    Certification Good to have

    Any M365, MS Windows Server, Azure or Exchange
    Solid foundational knowledge on Windows, Mac OS and other Office App
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