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    Technical Customer Care Representative - Quezon City, Pilipinas - MEC Networks Corporation

    MEC Networks Corporation
    MEC Networks Corporation Quezon City, Pilipinas

    19 oras ang nakalipas

    Default job background
    Permanent
    Paglalarawan

    Technical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers' needs to achieve satisfaction.


    Job Description:

    • In charge of handling all incidents with ongoing Maintenance Agreement and oversees aging & priority cases.
    • Responsible to assist in providing recommendation and possible solutions for escalated issues and concerns.
    • In charge of assistance that is provided to customers and clients who needs and require help with technical products such as hardware and software.
    • Provides outstanding customer service by identifying and assessing customers' needs, inquiries, complaints, and concerns.
    • Supervise to help customers and clients resolve technical problems associated with a product or service.

    Job Qualifications:

    • Bachelor's Degree in Information Technology, Computer Science, or any related.
    • Must have experience in Customer Care/Service.
    • Excellent communication and interpersonal skills with high proficiency in English language.
    • Preferably has passion for technology and eager to work in a team-oriented environment.
    • Willing to work on-site in Cubao, Quezon City.
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