Trabaho
>
Manila

    Customer Care Representative - Philippines, Manila, Pilipinas - Ria Money Transfer

    Ria Money Transfer
    Ria Money Transfer Philippines, Manila, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Job Description

    Join our team as a dynamic Customer Care Representative and become the face of our company You'll have the exciting opportunity to provide exceptional service to our valued customers and agents. As their trusted advisor, you'll address inquiries, resolve issues, and ensure their complete satisfaction. Representing our brand with professionalism, you'll listen to concerns, offer effective solutions, and provide accurate information about our products and policies.

    In this role, you'll handle inquiries across various channels, including chats, calls, and emails, ensuring seamless communication and outstanding service delivery. We're looking for experts who excel at handling inquiries with ease, resolving issues efficiently, and actively gathering feedback to drive our continuous improvement process.

    If you're passionate about delivering exceptional customer experiences and contributing to our customer-centric approach, we want you on our team Join us in making a difference and reinforcing our reputation as a leader in customer satisfaction.

    Responsibilities

    • Engage and retain potential customers by promptly addressing product and service inquiries via phone, chat, social media, email, and internal platform (FxClient).
    • Respond to all inquiries efficiently using Zendesk, ensuring timely resolution of customer concerns.
    • Demonstrate a thorough understanding of privacy regulations and adhere to established legislation and procedures.
    • Resolve product or service issues by actively listening to customer complaints, identifying root causes, and providing effective solutions in a timely manner. Follow up to ensure satisfactory resolution and escalate issues when necessary.
    • Identify opportunities for improvement by gathering customer feedback and analyzing their needs. Recommend changes to management accordingly.
    • Collaborate with the Customer Care team to achieve departmental goals and objectives.
    • Stay informed about relevant industry changes and updates to ensure comprehensive knowledge in your role.
    • Adhere to all internal procedures and policies to maintain compliance and consistency.
    • Cultivate positive relationships with all stakeholders, including customers and correspondents, to foster a collaborative environment.
    • Complete assigned tasks and shift responsibilities diligently and efficiently on a daily basis.
    • Ensure adherence to departmental contact standards to maintain the quality of customer interactions.

    Qualifications

    • Bachelor's degree preferred.
    • Proficient in the Microsoft Office 365 suite.
    • Minimum of 3 years of experience in customer service or call center roles.
    • Advanced proficiency in English.
    • Hands-on experience with ticketing systems like Zendesk or Freshdesk.
    • Exceptional communication skills, both verbal and written.
    • Ability to adapt to flexible work schedules.
  • Ria Money Transfer

    Customer Care Representative

    4 araw ang nakalipas

    Ria Money Transfer Manila, Philippines, Pilipinas Buong oras

    Job Description · Customer Care Representative is responsible for responding to customer inquiries, resolving issues, and providing accurate information through our various channels. Your role is to ensure that our customers receive the highest level of service and satisfaction. ...

  • Polytechnic University of the Philippines

    Customer Care Representative

    4 araw ang nakalipas

    Polytechnic University of the Philippines Philippines, Manila, Pilipinas Buong oras

    Description: · Duties and Responsibilities:Provide service to the Filipino customers of cash loan and POS loans (initially) and other financial products. · Interact with customers via SMS, chat, phone calls, email, and social media. · Be caring and helpful. Communicate both casua ...

  • Neksjob Corporation

    Hiring for Customer Care Representative Role

    4 araw ang nakalipas

    Neksjob Corporation Metro Manila / NCR, Pilipinas Buong oras

    Your day-to-day in a nutshell · • Answering incoming calls from customers · • Resolving customer inquiries/requests · • Developing and maintaining accurate files · • Ensuring customer requests are handled in an appropriate and timely manner · • Utilizing various client-based ...

  • Foundever ™

    Customer Care Representative

    1 linggo ang nakalipas

    Foundever ™ Pasig, Pilipinas Buong oras

    Go further with FoundeverTM · Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. · We believe that small moment ...

  • Neksjob Corporation

    Customer Care Representative

    4 araw ang nakalipas

    Neksjob Corporation Pasig City, Pilipinas Buong oras

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call cen ...

  • Ria Money Transfer

    Customer Care Representative- Global Chat Support

    4 araw ang nakalipas

    Ria Money Transfer Philippines, Manila, Pilipinas Buong oras

    Job Description · We are looking for an enthusiastic Customer Services Representative to join our friendly team at Manila Office, Philippines. In this role, you will provide information to our customers about their transactions and resolve general queries they may have both chats ...

  • Neksjob

    Customer Service Representative Care Account

    16 oras ang nakalipas

    Neksjob Mandaluyong, Pilipinas Freelance

    We are seeking a dedicated Customer Service Representative to manage care accounts, provide exceptional support, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.Qualification:At least Highschool Graduate with 2 years of ...

  • MEC Networks Corporation

    Technical Customer Care Representative

    1 linggo ang nakalipas

    MEC Networks Corporation Quezon City, Pilipinas Buong oras

    Technical Customer Care is responsible in handling cases thru email and phone; Managing incoming calls; Identifying and assessing customers' needs to achieve satisfaction.Job Description: · • In charge of handling all incidents with ongoing Maintenance Agreement and oversees agin ...

  • NTT DATA Services

    Customer Care Sr. Representative

    5 araw ang nakalipas

    NTT DATA Services Queon City, Pilipinas

    Position's General Duties and Tasks · In these roles you will be responsible for: · Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc. · Create written corres ...

  • DEMPSEY RESOURCE MANAGEMENT INC.

    Customer Service Representative/Customer Care

    3 araw ang nakalipas

    DEMPSEY RESOURCE MANAGEMENT INC. Makati, Pilipinas Buong oras

    Candidates must possess a degree in BUSINESS STUDIES, BUSINESS ADMINISTRATION, MANAGEMENT, COMMERCE, MASS COMMUNICATIONS, HOSPITALITY MANAGEMENT, TOURISM OR HOTEL AND RESTAURANT MANAGEMENTNo work experience requiredWith less than 1 year experience specialized in Customer Service ...

  • Microsourcing Philippines Inc

    Revenue Cycle Operations Manager

    4 araw ang nakalipas

    Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong oras

    Manager is responsible for managing the Insurance Accounts Receivable Representative's primary responsibility is to provide the highest quality of customer service and accounts receivable management to our patients by embracing the Well Care Guiding Principles. The representative ...

  • Polytechnic University of the Philippines

    Professional Medical Representative

    4 araw ang nakalipas

    Polytechnic University of the Philippines Batangas, Manila, Pilipinas Buong oras

    Description: · Philcare Pharma Inc. your trusted partner in IV Anesthesia & Critical Care is looking · for Professional Medical Representative or Pharmaceutical Sales Representative sell and · promote companies' products - medications, prescription drugs, and medical equipment. · ...

  • NeksJob Philippines

    Medical Health Insurance

    12 oras ang nakalipas

    NeksJob Philippines Manila, Pilipinas Buong oras

    LOOKING FOR WORK? WE'RE HIRING"Customer Service Representative"Location: Makati city/ Glorietta 1Account: Medical Health InsuranceSalary: Php 18,000 (starting)Qualifications:- at least k12 graduate / 2ndyr college completed- preferably with 1 yr call center experience- required 3 ...

  • Neksjob

    Customer Service Representative

    16 oras ang nakalipas

    Neksjob Manila, Pilipinas Contract

    Hiring Customer Service Representative - MAKATI SITE- CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer ...

  • Qualfon Philippines, Inc.

    coach, care

    4 araw ang nakalipas

    Qualfon Philippines, Inc. Manila, Philippines, Pilipinas Buong oras

    Job Summary · Carries out the goals of the Qualfon ChaplainsProgram. · - Builds caring relationships with allQualfon employees aligned with · Qualfon's and Qualfon Vision andMission · Participates and contributes in projectsrelated to the service of Chaplaincy: · - Facilitates th ...

  • PLC

    Project and Business Development Assistant

    3 araw ang nakalipas

    PLC Manila, Pilipinas Buong oras

    Thoroughly conducts research work and prepares project feasibility studies including preliminary financial runs of potential projects to be implemented by the Company, and organizes project presentations and reports.Assists in land acquisition by conducting technical due diligenc ...

  • Neksjob

    Call Center Agents

    16 oras ang nakalipas

    Neksjob Manila, Pilipinas Contract

    Hiring Customer Service Representative - METRO MANILA- CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting custome ...

  • Hive Health (YC S21)

    HMO Medical Benefits Associate

    4 araw ang nakalipas

    Hive Health (YC S21) Philippines, Manila, Pilipinas Buong oras

    About Us · Group of Companies, which is on a mission to provide the best-in-class health plans for small-medium enterprises (SMEs) in the Philippines. · HPPI's 30+ years of providing care, combined with Hive Health's innovative tech capabilities, enables the Hive Health Group of ...

  • Neksjob

    Call Center Agent

    4 araw ang nakalipas

    Neksjob Metro Manila, Pilipinas Buong oras

    Get Hired as Customer Service Representative - Eastwood-CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting custom ...

  • eFlexervices, Inc.

    Sales Development Representative

    4 araw ang nakalipas

    eFlexervices, Inc. Manila, Philippines, Pilipinas Buong oras

    Who We Are · eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in · providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO · company – we're your partners in success. Our approach is all about finding the per ...