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    Collection Supervisor - Philippines, Pilipinas - SMDC

    SMDC
    SMDC Philippines, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras Real Estate
    Paglalarawan

    Duties & Responsibilities

    • Assists in the day to day operations of the team.
    • Handles the distribution of accounts for callout.
    • Monitors performance of assigned Collection Assistants based on the agreed daily callout target.
    • Assists in providing technical support to the Collection Assistants by coordinating with the concerned department.
    • Receives call escalation, resolves client concerns or further escalate to the Unit Lead, if necessary.
    • Prepares reports needed by the Unit Lead such as Callout Productivity Report, Agent Performance Report, and others as may be needed.
    • Performs call audits.
    • Ensures that standard call-out spiels, email templates and SAP Z-diary tagging are being done by the Collection Staff.
    • Prepares list of accounts for sending of collection reminder message thru SMS and Tagging in SAP Z-diary.
    • Sends to Sales Group the list of uncontacted accounts and accounts with Notice of Cancellation for any update.
    • Performs callout to Bulk Accounts when assigned.
    • Reviews and executes created CRM tickets by the assigned Collection Assistants.
    • Conducts coaching and training to improve productivity of Collection Assistants.

    Qualifications:

    • Must be a graduate of any business course or its equivalent.
    • Preferably with work experience in real estate or call center.
    • With leadership skills.
    • Must be keen to details.
    • With good communication skills, verbal and written.
    • Adept in using MS Office (MS Excel, Power point, Word
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