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    GBSC-Customer Service Representative I - Philippines, Western Visayas, Iloilo, Pilipinas - Crawford & Company

    Crawford & Company
    Crawford & Company Philippines, Western Visayas, Iloilo, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras Seguro
    Paglalarawan
    Summary

    Responsible for providing customer support by responding to incoming calls and accommodating customer needs and concerns.

    Job Scope

    • Customer Support
    • Receives inbound calls and routes it according to account/product specific information
    • Responds to incoming calls according to contract agreement
    • Identifies customers' needs, clarifies information, researches every issue and provide solutions and/or alternatives
    • Coordinates information to onshore contacts for the resolution of call issues
    • Communicates with different departments regarding processes on reviews, cases, concerns, and statuses
    • Processes non-voices tasks related to the requests being received through calls or databases
    • Business Process Support
    • Adheres to Crawford's standard operating procedures (SOP) and turnaround time
    • Refers matters beyond limits of authority and expertise to immediate superior for direction
    • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
    • Performs other related tasks as required or needed

    Functional Knowledge

    • Bachelor's degree in any related course
    • No experience to one (1) year Customer Service Representative experience
    • Excellent verbal communication and customer orientation skills
    • Active listening and phone handling skills
    • Maintains high degree of professionalism and confidentiality
    • Ability to multi-task, prioritize and manage time effectively
    • Interpersonal skills - Able to work independently and as a team member
    • Keen attention to details
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