WFM Supervisor - Taguig, National Capital Region
6 araw ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
Are you ready to make an impact? Join Infosys BPM Philippines as a WFM Supervisor for our new campaign in BGC facility and jumpstart your career. · Your role will be focused more on: · Liaison with onshore lead and participate in business/capacity planning workshop · Oversee mana ...
1 linggo ang nakalipas
The WFM Supervisor will be responsible for supervising the Real-Time team and maintaining internal policies and procedures. · Maintain internal policies and procedures. · Support operations and RTA analysts in identifying trends. · ...
1 buwan ang nakalipas
+ Supervise the Real-Time team and maintain internal policies and procedures. + Manage and lead the Real-Time Analysts providing coach and feedback on a weekly basis. · + Lead Forecast and Capacity plan meetings. ...
1 buwan ang nakalipas
We're Hiring: WFM SupervisorHelp drive performance and data accuracy in our Workforce Management role. · ...
3 linggo ang nakalipas
Essential Functions/Core Responsibilities: · Manage Real Time exceptions in a large call center environment · Provide communication to and from Operations and other support departments for escalation of service-impacting issues · Oversee call flow, real time, through workforce ma ...
4 araw ang nakalipas
Essential Functions/Core Responsibilities: · Manage Real Time exceptions in a large call center environment · Provide communication to and from Operations and other support departments for escalation of service-impacting issues · Oversee call flow, real time, through workforce ma ...
2 araw ang nakalipas
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on ...
1 linggo ang nakalipas
Supervisor of Workforce Management (WFM) Real-Time Adherence (RTA). · ...
1 buwan ang nakalipas
· Overview · The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization wh ...
1 linggo ang nakalipas
Workforce (WFM) Supervisor | Metro Manila
Para lamang sa mga rehistradong miyembro
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. · ...
3 linggo ang nakalipas
Workforce (WFM) Supervisor | Work onsite at Paranaque
Para lamang sa mga rehistradong miyembro
Overview · The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while ...
6 araw ang nakalipas
Start ASAP WFM Real Time Analyst Supervisor
Para lamang sa mga rehistradong miyembro
About the role · We are looking for a dynamic and experienced WFM Real Time Analyst Supervisor to join our thriving team at Teleperformance in Antipolo City, Rizal. In this full-time role, you will play a crucial part in ensuring the smooth and efficient operation of our custom ...
1 linggo ang nakalipas
Workforce (WFM) RTA Supervisor | Work onsite (Paranaque)
Para lamang sa mga rehistradong miyembro
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on ...
2 araw ang nakalipas
Workforce Management Real Time Analyst II
Para lamang sa mga rehistradong miyembro
A Workforce Real-Time Analyst (RTA) monitors and manages live call center or operational data to ensure staffing levels match customer demand. · ...
3 linggo ang nakalipas
Workforce Management Real Time Analyst II
Para lamang sa mga rehistradong miyembro
A Workforce Real-Time Analyst monitors and manages live call center or operational data to ensure staffing levels match customer demand, · adjusting agent schedules · handling unexpected absences · optimizing workload distribution to maintain efficiency. · ...
1 buwan ang nakalipas
Workforce Management Real Time Analyst II
Para lamang sa mga rehistradong miyembro
A Workforce Real-Time Analyst (RTA) monitors and manages live call center or operational data to ensure staffing levels match customer demand, meeting service goals (SLAs) by adjusting agent schedules, handling unexpected absences, and optimizing workload distribution to maintain ...
1 buwan ang nakalipas
The Operations Manager will lead day to day delivery for a healthcare BPO account, · managing a team of supervisors and frontline associates who handle clinical and non- · -clinical processes for a global healthcare client. · ...
1 buwan ang nakalipas
Monitor live call/ticket volumes and agent real-time status in IT Service Desk operations making instant adjustments to staffing schedules and workflows to meet service level agreements SLAs for Phone Web Chat & Email channels track efficiency goals balancing customer satisfactio ...
1 buwan ang nakalipas
Looking for a new challenge? Join a company where YOU matter · We are hiring for awesome professionals for our pioneer team. Join us now · Workforce Manager · Workforce Team Lead · Workforce Scheduler · Workforce Real Time Analyst · We are looking for an awesome and talented Work ...
2 linggo ang nakalipas
The candidate will monitor live call/ticket volumes and agent real-time status in IT Service Desk operations making instant adjustments to staffing schedules and workflows to meet service level agreements (SLAs) for Phone Web Chat & Email channels Track efficiency goals balancing ...
3 linggo ang nakalipas