- #1 Skill and competency: Outstanding Communication (verbal and written) – being able to communicate challenges, explain the status of a request.
- Co-ordination – being able to co-ordinate the process between businesses, vendors, ISM, management/Senior Procurement Consultant.
- Educate people about the TPRM process, be an ambassador of the process.
- Decision making – being able to make decision and escalate to the right owner
- Quick learner – being able to adapt to changes, learn new process/platform quickly – computer literacy is key since the Client have a SaaS platform. (Client is using Process unity)
- Documentation – being able document key decisions and maintain all communications
- Time management – being a self-starter, an owner of the situation and having a solid level attention to detail.
- Problem Solver – be a problem solver and solution enabler, not a road-blocker.
- Multi-task and prioritize – with so many stakeholders and outstanding requests, being able to multi-task and prioritize effectively is a must.
- Initiative taking – Not waiting to be told to follow up.
- Integrity / Respect / Customer-Drive / Excellence
- Excellent reporting skills. Proficient in Excel.
- Vendor Management Experience
- Procurement Experience
- Third party contracts
- General IT Security Knowledge
- Basic knowledge of privacy, compliance, legal (especially being able to differentiate what's NPI vs Non-NPI; PCI/PHI/PII)
- Insurance experience
- 1 to 3 years of working experience
- Good of understanding of third party vendor contracts
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Customer Support Analyst
5 araw ang nakalipas
Microsourcing Philippines Inc Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Customer Support Analyst, be 100% YOU with MicroSourcing · A Customer Support Analyst is expected to: · The Customer Support An ...
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Associate Support Analyst
5 araw ang nakalipas
Manulife Quezon City, Philippines, Pilipinas Buong orasWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
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Customer Support Analyst
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MicroSourcing Philippines, Quezon City, Pilipinas Buong orasThe Compliance Support Agent is a key position in our Customer Success team. In this position, your execution of document intake will provide customers with a high level of impact to our shipper customers. This will also provide their carrier partners with a seamless onboarding e ...
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Support Analyst
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SafetyCulture Philippines, Manila, Pilipinas Buong orasSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. · The SC app was launched in 2012 to solve a global problem. Reduce workpl ...
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Support Analyst
1 linggo ang nakalipas
Broadridge Makati, Pilipinas Buong orasRole Overview · At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. · As a Support Analyst, you will be part of t ...
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Technical Support Analyst
5 araw ang nakalipas
Cambridge University Press & Assessment | Manila Philippines, Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are recruiting for a Technical Support Analyst who w ...
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Application Support Analyst
5 araw ang nakalipas
Sciente International Pte Ltd Metro Manila / NCR, Pilipinas Buong orasJob SummaryOur client, an established global financial institution is looking for an experienced Application Support Analyst who are proficient with Linux to maintain critical applications. · Mandatory Skill-set Degree in Computer Science, Information Technology or related discip ...
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Avaya Support Analyst
5 araw ang nakalipas
Eclaro Business Solutions Incorporated Metro Manila / NCR, Pilipinas Buong orasL3 Avaya (telephony) Support Analyst · Operations and maintenance (Level 3 and 4 resources - temporary 1 2 years while we do our migration, to support the Avaya environment) Extensive experience on Avaya on prem back end systems (for ex: CMS, AMS, AEM, AEP, Client). · Experience ...
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Technical Support Analyst
5 araw ang nakalipas
Five9 Inc. Manila, Philippines, Pilipinas Buong oras· Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. · We are driven by a passion to transform contact centers into custo ...
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Systems Support Analyst
5 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for a Systems Support Analyst to join ou ...
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FIX Support Analyst
5 araw ang nakalipas
TP ICAP Manila, Philippines, Pilipinas Buong orasThe TP ICAP Group is a world leading provider of market infrastructure. · Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. · Thr ...
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Product Support Analyst
5 araw ang nakalipas
Shopee Philippines, Manila, Pilipinas Buong orasJob Description: · Primary Function: · Respond to system queries, perform troubleshooting, and conduct - research to identify solutions to the reported issues. · Duties and Responsibilities: · Capable to complete UAT to certify the compatibility of the current environment · Can ...
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Operations Support Analyst
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Financial Times Manila, Philippines, Pilipinas Buong orasAbout Us · The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. Itâs the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers s ...
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Analyst, Client Support
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Hex Trust Manila, Philippines, Pilipinas Buong orasHex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, ...
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Service Desk Support Analyst
1 linggo ang nakalipas
Atticus Advisory Solutions Inc Pasig, PilipinasRole Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...
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NetSuite Functional Support Analyst
1 linggo ang nakalipas
RecruiterPH Pasig City, Pilipinas Buong orasJob DescriptionResponsibilities:Provide technical assistance and support to end-users experiencing issues with NetSuite.Configure and customize NetSuite to align with business requirements.Perform testing and quality assurance activities to ensure the accuracy, integrity, and rel ...
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Support Services Analyst
5 araw ang nakalipas
Deltek Systems Makati City, Philippines, Pilipinas Buong orasPosition Responsibilities · One of our main contacts for our Ajera Perpetual Customers. Address and contact changes, follow up on payment, handle renewals in Sales Force etc. · Create legal matters for documents requested by customers · Communicate and work closely with other de ...
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Accounting Support Analyst
1 linggo ang nakalipas
Deltek Systems Makati, Pilipinas Buong orasPosition Responsibilities · Frontline support via e-mail and phone to troubleshoot external user issues by accessing our Deltek Support Services web portal to engage with the Deltek Support Services Team. · Provide solutions to customers' accounting-related inquiries by researchi ...
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1st Line Support Analyst
1 linggo ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong oras· Application helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software ava ...
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IT Support L2 Analyst
5 araw ang nakalipas
Willis Towers Watson Manila, Taguig, Pilipinas Buong orasThe Role · This role requires a functionally knowledgeable, technically savvy and customer focused individual. This person will possess demonstrable and successful background understanding, managing assessing client s inquiries, resolving reported issues, and optimizing the perfo ...
Vendor Management Support Analyst - Quezon City, Metro Manila / NCR, Pilipinas - Eclaro Business Solutions Incorporated
5 araw ang nakalipas
Paglalarawan
Requirements: