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    Contact Center Supervisor - Quezon City, Pilipinas - Dempsey Resource Management Inc.

    Dempsey Resource Management Inc.
    Dempsey Resource Management Inc. Quezon City, Pilipinas

    2 araw ang nakalipas

    Dempsey Resource Management, Inc. background
    Buong oras
    Paglalarawan

    • Must be 2538 years old
    • Willing to WORK ONSITE in QUEZON CITY
    • Willing to accept a Salary Range of ₱25,000 ₱35,000 + HMO +1 dependent upon regularization + Life Insurance + Incentives
    • Must be a Graduate of Bachelor's Degree in any course/s
    • Has at least 5 years of work experience as a Customer Service Supervisor
    • Must be a Team Player with good personality
    • Oversee daily handling of inbound calls, emails, live chat, social media, and the other inbound customer channels.
    • Execution of outbound tasks, which includes dispatch verification, satisfaction survey, and other forms of customer verification.
    • Continuous improvement on both inbound and outbound flow in response to business situations and customer feedback.
    • Ensure resources including staffing, training, and technology, are in place to achieve operational requirements according to management direction and customer behavior.
    • Design and conduct regular performance evaluations for agents, offering constructive feedback, and implementingdevelopment plans.
    • Analyze customer feedback and work with the corresponding responsible team to ensure all concerns are closed.
    • Collaborate with other departments to resolve complex customer issues.
    • Conduct regular performance evaluations for agents' satisfactory survey, and work order verification.
    • Manage escalations, VIP customers, DTI complaints, and the like.
    • Oversee projects concerning customer touchpoints for aftersales.
    • Key Indices: Service Level and Answer Rate, 24 Hour Handling, and the like
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