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    Site IT Analyst III Onsite Work in Taguig City - Metro Manila, Pilipinas - TELUS International Philippines Inc

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    Paglalarawan

    Overview: Site Analyst III is responsible to provide first line support to internal and external clients, administration staff
    and IT Support Analysts in assisting them with additional hardware and software and hardware requirements
    and making sure that the systems are working properly according to company standards.

    â–a This resource is responsible for providing technical support to both operations and staff, always looking
    for continuous improvement in the processes established, and is also responsible for ensuring the
    availability of computing resources to the organization.
    â–a Provide technical support to the various technological platforms of the company (hardware, software)
    and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor
    the implementation of best practices and support projects, support the area of technology in the
    development and operation of accounts, among others
    â–a Physical and Remote Support
    â–a To maintain a high degree of customer service for all support queries and adhere to all service
    management principles.
    â–a To take ownership of user problems and be proactive when dealing with user issues.
    â–a Respond to inquiries from internal clients and help them resolve any hardware or software problems.
    â–a Support users in the use of computer equipment by providing necessary training and advice.
    â–a To perform changes on distro lists and organizational units within G-suite
    â–a To complete updates, patches, and software deployments.
    â–a To perform VLAN Changes
    â–a Serve as the main POC for any IT related activities happening in the site or sites under their scope
    â–a Keep adequate IT Asset management controls for the assets under their responsibility.

    Required skills + qualities (technical): â–a A third-year level Systems Engineering, Computer Science or related careers.
    â–a Proof of PC skills (installation, configuration, troubleshooting, and maintenance) - Required
    â–a Preferably with 6 months experience in similar positions.
    â–a Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable
    Completed online Courses of IAspire Essentials - Mandatory
    â–a G-suite Certification - desirable
    â–a PDQ certification - desirable
    â–a Desktop Central certification - desirable
    â–a ITIL certified & Lean Six Sigma (Yellow) trained
    Required skills + qualities (non-technical):
    â–a Teamwork
    â–a Problem-Solving
    â–a Collaborating
    â–a Remote support
    â–a Client service oriented
    â–a Strong interpersonal and customer service skills
    â–a Strong verbal and written communication skills.
    â–a Faster adaptation to technology changes

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