- Ability to use critical thinking to find solutions to identified process gaps on time by using resources available
- Ability to work with other departments to validate information or leverage them for a task within an active project
- Create/develop new processes that align with Five9 Services
- Responsible for maintaining, expanding, and scaling CS Software developed applications
- Awareness of the latest trends in technology/Process Management that may be used in the organization
- Participate in projects activated by CS Operations or the Five9 Services with the role assigned to SD
- Ability to proactively resolve break/fix issues happening in the Customer Support Organization
- Ability to accept ad hoc tasks as requested by the Customer Support Organization
- Other ad hoc duties/tasks as assigned by management
- Exposed in Process Development
- Exposed in processes related to software packages such as Salesforce
- Excellent Analytical Thinking and Interpersonal Skills
- Excellent Written Content Creation Skills
- Development experience using extensible web authoring tools
- Experience developing and implementing open source software projects
- Self-starter with strong self-management skills
- Ability to organize and manage multiple priorities
- Has a vast experience working with relational database systems such as MySQL, MSSQL or Oracle and a good working knowledge of SQL
- Has knowledge with JavaScript and PHP
- Has knowledge of O365 tools such as SharePoint, Power Apps and Power Automate
- Has knowledge with API, Postman or equivalent
- Available to work on rotating schedule based on business needs
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
-
Salesforce Developer Administrator
5 araw ang nakalipas
Booth & Partners Philippines, Manila, Pilipinas Buong orasJob Description · Job Title: Salesforce Developer/Administrator · Reporting to: Sales Operations Manager · The Salesforce Developer/Administrator is responsible for managing and optimising our · Salesforce platform to support efficient sales and marketing operations. In this rol ...
-
ServiceNow Developer/Administrator
18 oras ang nakalipas
Monroe Consulting Group City of Taguig, PilipinasExecutive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading software Technology Solutions company that focuses on Cloud, Commerce, and Lifecycle Solutions. · The ServiceNow Admin/Developer (ITOM) brings extensive expertise in system admi ...
-
ServiceNow Administrator and Integration Developer
1 linggo ang nakalipas
Goodyear Taguig, PilipinasLocation: PH - Philippines - A5R0 · Goodyear Talent Acquisition Representative: Dan Dave Alberto · Sponsorship Available: No · Relocation Assistance Available: No · Job Responsibilities: · Perform Technical Delivery Management (TDM): Function as Technical Owner and/or Subject ...
-
ServiceNow Development Analyst Manager
5 araw ang nakalipas
JTI (Japan Tobacco International) Philippines, Manila, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
-
ServiceNow Operations Support Engineer
5 araw ang nakalipas
JT International (Philippines), Inc. Manila, Philippines, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
-
Linux Admin
5 araw ang nakalipas
LTIMindtree Manila, Pilipinas Buong orasLinux Admin · Linux administrators are back-end IT specialists who install, configure, and maintain Linux operating systems in a variety of organizations. This role involves server-side operations and troubleshooting tasks that support business-critical and development activitie ...
-
DevOps Senior Manager
5 araw ang nakalipas
Safeway Philtech Inc Metro Manila / NCR, Pilipinas Buong orasSUMMARY: · DevOps Senior Manager: Administratively and operationally manages a team that provides DevOps engineering, support, and management of infrastructure applications of Safeway (i.e. Cloud resources of the portfolio and its corresponding resources including virtual machine ...
-
Senior MS SQL Database Administrator
5 araw ang nakalipas
Seven Seven Global Services Inc Metro Manila / NCR, Pilipinas Buong orasAs a Microsoft SQL Server Database Administrator and SQL Server Replication Administrator, you will be responsible for delivering high-quality database administration services to App/Dev Teams, including installation, configuration, maintenance, and optimization of SQL Server dat ...
-
Windows Admin
5 araw ang nakalipas
LTIMindtree Manila, Pilipinas Buong orasWindows Admin · Windows administrators are back-end IT specialists who install, configure, and maintain windows operating systems in a variety of organizations. This role involves server-side operations and troubleshooting tasks that support business-critical and development act ...
-
DevSecOps Engineer/DevOps Engineer
5 araw ang nakalipas
WeSource Management Consultancy Firm Metro Manila / NCR, Pilipinas Buong orasRole: DevSecOps Engineer · 5 years of experience required · Hybrid/Remote · Open Salary based on current package and experience · UK/Mid Shift Manila · We need a Senior DevOps Engineer to assist with managing technical, production and project management collaboration platforms. T ...
-
infrastructure network engineer- ccna amakati
5 araw ang nakalipas
ActionLabs IT Services Phils. Corp Metro Manila / NCR, Pilipinas Buong oras1. Designing and planning the network · ● The first phase in the life cycle of a network involves creating its design, a task not usually performed by new network administrators. Designing a network involves making decisions about the type of network that best suits the needs of ...
-
Senior Technical Analyst
5 araw ang nakalipas
Microsourcing Philippines Inc Central Luzon, Southern Tagalog, Metro Manila / NCR, Pilipinas Buong orasThe ideal associate will provide quality first response to omnichannel client interactions, provide technical support, and achieve high client satisfaction. We are looking for associates who demonstrate our Vision, Motto, Core Values, and have a High EQ. · Client-Centric: Being ...
-
Database Developer
5 araw ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong orasThe Role · As a Database Developer you will play a key role in providing technical support for the database environment including overseeing the development and organization of the databases, assessment and implementation of new technologies, and providing Engineering with a long ...
-
Project Officer
5 araw ang nakalipas
Bank of the Philippine Islands (BPI) Philippines, Manila, Pilipinas Buong orasJob Purpose · The Real-time Payments Platform Management Officer assists the Real-time Payments Platform (RTPP) Management Head in maintaining the practicability and the viability of the business model of the RTP Platform, and supports the development, testing, deployment, monito ...
-
Operations Support Team Lead
5 araw ang nakalipas
Cambridge University Press & Assessment Philippines, Manila, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for an Operations Support Manager to joi ...
-
0ffice 365 Administrator-Hybrid
5 araw ang nakalipas
WeSource Management Consultancy Firm Metro Manila / NCR, Pilipinas Buong orasWe are looking for 0365 Administrator r for our client located in Alabang · Salary: Up to 70K · Set-up: Hybrid · Summary of role: · 0365 Collaboration Solutions Support Administrator will represent his/her department towards the Business Units and project teams and will assure a ...
-
Autosys Admin
5 araw ang nakalipas
Xurpas Enterprise Manila, Philippines, Pilipinas Buong orasXurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique ...
-
Presentation Specialist
5 araw ang nakalipas
One CoreDev IT (CORE) Philippines, Manila, Pilipinas Buong orasWe seek a highly organized and skilled Administrative Assistant/PowerPoint Presentation Specialist to join our team. This role requires a blend of administrative abilities and expertise in Microsoft Office, with a strong emphasis on Excel and PowerPoint. The successful candidate ...
-
Python/Selenium QA Test Engineer
5 araw ang nakalipas
DomainTools Philippines, Manila, Pilipinas Buong oras· DomainTools is seeking a senior test developer with a focus on web-based user interfaces and REST APIs to join our Software QA team. We want you to research, develop, deliver, and manage cutting edge techniques in software quality assurance and test writing with automated depl ...
-
HR Generalist
5 araw ang nakalipas
Neksjob Corporation Metro Manila / NCR, Pilipinas Buong orasHR Generalist · Salary Range: PHP PHP35000/month · Location: Makati City · Dayshift · Duties and Responsibilities:Employee relations and counselling. · Responsible for the daily administration of general policies and program labor relations. · Ensures that grievance handlin ...
Systems & Development Administrator - Manila, Pilipinas - Five9 Inc.
Paglalarawan
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Job Description: Systems & Development Administrator (SD)
System & Development Administrator is an integral member of the Five9 Customer Support Operations team responsible for effectively managing systems related to Support Services. SD participates in technical research and development to enable continuing innovation within the CS tool suite along with assisting project teams in all phases of CS Operations standard Project management methodology. These activities include the definition of needs, benefits, and technical strategy research & development within the project life-cycle technical analysis and design and support in executing, testing, and rolling-out solutions.
Responsibilities:
Qualifications:
A candidate must have:
Company Benefits
#LI-MB1
#LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.