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    Assoc Account Manager - Makati, Pilipinas - Deltek Systems

    Deltek Systems
    Deltek Systems Makati, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan

    Position Responsibilities

    Customer Support
    • Respond to general non-sales related customer inquiries
    • Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questions
    • Supportclient sales organizationon generalcustomer inquiries and opportunities
    • Escalate and follow-up on support and service calls as necessary
    Sales Support
    • Process various orders and contract requests including add-ons, license expansions, renewals, purchase orders, as well as other routine contract transactions (such as Mergers and Acquisitions, non-disclosures, and other routine changes to customer agreements)
    • Update customer database and ensure accuracy of information
    Account Administration
    • Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed
    • Perform general e-mail communications related to Deltek events, service changes, or outages
    • Forward downgrade, cancellation and reinstatement requests to ACC team
    • Process and track client name and address changes through Contracts & Billing Group
    • Coordinate with the billing team on invoice changes and corrections as well as e-billing requests
    • Process tax adjustment requests through the sales tax portal
    • Process and track client primary contact change requests

    Qualifications

    • Bachelor's degree in Business, Finance, or related
    • 2-5 years experience in Contract management, customer service experience in a technology related environment experience with ERP a plus
    • Strong organizational skills with attention to detail and accuracy
    • Excellent customer service skills and interpersonal, verbal and written communication skills
    • Familiarity managing database information
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