- Monitor the call queue and ticket boards, and promptly address incoming calls and tickets.
- Maintain ticket hygiene by managing and completing tickets from initiation to resolution.
- Troubleshoot and resolve technical issues according to established procedures and guidelines.
- Utilize knowledge base resources such as ITGlue; conduct external research and seek guidance from superiors and peers as needed.
- Update internal documentation through our knowledge base resources such as ITGlue and other relevant systems to ensure accurate and up-to-date information.
- Collaborate with supervisors and appropriate stakeholders to ensure efficient use of resources which include seeking approval before initiating work on a solution, particularly for time-intensive tasks.
- Make decisions related to access permissions and prioritization of incoming tickets, ensuring high-priority issues are addressed promptly.
- Attend all required meetings, including POD Huddles, one-on-one sessions, and team meetings.
- Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.
- Other duties as assigned.
- A minimum high school diploma is required; post-secondary education in a related field is an asset.
- At least 2-3 years of experience in an IT industry or similar setting.
- Must understand GPOs, Hyper-V, intermediate networking, Microsoft: 365 and Active Directory.
- Must be able to go on-site as required depending on clients needs.
- Must be comfortable analyzing technical issues and deciding whether the solution is efficient and feasible.
- Must be able to apply creative solution finding to address and resolve technical issues.
- Must be able to provide temporary workarounds that fall within company standards based on previous experience.
- Familiarity with knowledge base tools (e.g., ITGlue, ConnectWise Managed, Automate) is a plus.
- Excellent computer literacy skills and skills in MS Office Suite.
- Experience working with an ERP system is an asset.
- Ability to multi-task and prioritize and work independently.
- Ability to maintain confidential information.
- Ideally, you already have the following certifications under your belt:
- Microsoft Certified: Azure Fundamentals (900),
- CCST (Cisco Certified Support Technician Certifications),
- Microsoft 365 Certified: Fundamentals.
- Bonus points if you have one of the following certifications in addition to the ones above:
- Cisco Meraki Solutions Specialist Certification (CMSS),
- Microsoft Certified: Azure Administrator Associate (104),
- Microsoft 365 Certified: Endpoint Administrator Associate
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Project Management support
6 araw ang nakalipas
ALSTOM Transport Constructions Philippines Inc. Philippines, Pilipinas Buong orasThe Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known: environmental challenges, population growth, urbanization and increasing demands for mobility. · With 6B€ of Sales and around 30,000 empl ...
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IT Support
6 araw ang nakalipas
SRR Group Philippines, Pilipinas Buong orasThis is a remote position. · DUTIES AND RESPONSIBILITIES:Keeps computer systems running smoothly and ensures that users get the maximum benefit from them · Installs and configures computer hardware operating systems and applications · Monitors and maintains computer systems and ...
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IT Support
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Booth & Partners Philippines, Pilipinas Buong orasJob Description · About the Client: · MoneyHero Group aims to be Asia's #1 trusted source of information and education on financial management using digital technologies to empower people to build healthier financial lives and to provide value to our partners. We have a culture o ...
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IT Support
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Umpisa Inc Philippines, Pilipinas Buong orasAt Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. · Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transforma ...
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IT Support Engineer
6 araw ang nakalipas
Safari Micro Philippines, Pilipinas Buong orasIT Support Engineer - Permanent Work from Home + Day Shift · Hello, and thank you for taking the time to learn about Safari Micro, Inc. · Safari Micro, founded in 1997, is a privately held, profitable, and well-established value-added reseller (VAR) and IT managed service provide ...
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Application Support
1 linggo ang nakalipas
Seven Seven Philippines, Pilipinas Buong orasCompany Description · Seven Seven is a global IT professional services firm, dedicated to providing top-notch tech professionals to Fortune 500 companies. With over 20 years of experience, we are a trusted partner in delivering high-quality IT solutions. · Role Description · This ...
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Support Specialist
6 araw ang nakalipas
5&5 Philippines, Pilipinas Buong orasApply for this role directly on 5&5.com - · 5&5 is looking for someone who is capable of executing Level 1-2 support for our brands. The candidate must have IT & call support experience, preferably in the restaurant industry. The Support Specialist role will be responsible for e ...
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Technical Support
6 araw ang nakalipas
E-Compserve Solutions Corp. Philippines, Pilipinas Buong orasIdentifying hardware and software solutions. · Collect customer requests and data · Provide technical support to customers via phone, online, chat, and email. · Conduct basic troubleshooting using questionnaires to find out the level of support needed · Create tickets for Level 2 ...
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Technical Support
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Seven Seven Philippines, Pilipinas Buong orasThe Operator Support Administrator are trained to process the incoming calls effectively by using exceptional institutional knowledge that enables them to ask probing questions if the callers do not have sufficient information. Operators must stay calm in highly stressful situati ...
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IT Support Engineer
6 araw ang nakalipas
Safari Micro Philippines, Pilipinas Buong orasIT Support Engineer - Permanent Work from Home + Night Shift · Hello, and thank you for taking the time to learn about Safari Micro, Inc. · Safari Micro, founded in 1997, is a privately held, profitable, and well-established value-added reseller (VAR) and IT managed service provi ...
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DevOps Support
2 linggo ang nakalipas
KPMG Philippines Philippines, Pilipinas Buong orasDesign and deploy systems to streamline the deployment of new software and ease the burden of supporting said new software. · Automate server provisioning processes to reduce human intervention. · Maintain system uptime and availability. · Maintain production systems by measur ...
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Application Support
2 linggo ang nakalipas
NNIT Philippines, Pilipinas Buong orasApplication Support Consultant for Life Science · QUALIFICATIONS: · Required · 1. Technical · Minimum 3 years of experience in handling incidents, service requests (L1 and L2), and change management. · Experience in application monitoring, analysis, troubleshooting, and configura ...
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it support analyst
6 araw ang nakalipas
Union Galvasteel Corporation Philippines, Pilipinas Buong orasGraduate of Computer Science or Computer Engineering Or a college graduate / undergraduate who has an equivalent knowledge gained through training or through experience · New IT Graduate Business know-how preferably in Cement or Steel industry · Requires to be well-versed in comp ...
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Technical Support
6 araw ang nakalipas
Harris Global Business Services (GBS) Philippines, Pilipinas Buong orasHere at Harris, you'll be working as part of 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing ...
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IT Support Engineer
1 linggo ang nakalipas
Marcura Philippines, Pilipinas Buong orasMarcura is led by the two visionary entrepreneurs who founded the company 22 years ago. Their original mission, which we uphold today, is to streamline digital processes in the globally impacting shipping industry. We do this by putting our customers first. · As an established, s ...
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IT Training and Support
6 araw ang nakalipas
RemoteVA Philippines, Pilipinas Buong orasWe are currently seeking a skilled and motivated individual to join our team as an IT Training and Support Specialist. · Job Description: · Key Responsibilities:User Experience and Troubleshooting: The ideal candidate should have prior user experience with Sage X3 and be open to ...
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Operations Support
6 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong oras· Job Profile Form · Hiring Profile · Question · Comments · Job Title/Position · Operations Support · Job Responsibilities · Describe the job role and the day to day tasks involved. · Process Patrols Invoices · Prepare Upload Templates · Upload Subcontractor Employees · Process ...
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Sales Support
6 araw ang nakalipas
Maximum Solutions Corporation Philippines, Pilipinas Buong orasDuties And Responsibilities · Acquires a thorough working knowledge of all product and applications, trading operation and develops all necessary professional selling skills. · Achieves the agreed budget and targets via sales of existing and new product lines. · Maintains and dev ...
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IT Technical Support
1 linggo ang nakalipas
WILSERV MULTIPURPOSE COOPERATIVE Philippines, Pilipinas Buong oras· • Install and configure computer hardware, software and printer, etc. · • Repair and replace equipment if necessary. · • Respond in a timely manner to service issues and request. · • Providing technical support accross the company. · • Setup of accounts, email etc. for new use ...
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Sales Support
1 linggo ang nakalipas
ORBIS BUSINESS SOLUTIONS INC. Philippines, Pilipinas Buong orasJob HighlightsPermanent Work from Home, Incentives, HMO, Internet AllowanceLife insurance coverage on the first day of workLoyalty award and MoreJob DescriptionQuoting both clients/agents on both import/export air, LCL/FCL sea.Updating client tariffs.Maintaining internal tariffs. ...
T1 IT Support - Philippines, Pilipinas - Datamatics Careers- Philippines
Paglalarawan
Role SummaryAs the IT Support, you will serve as the front line of technical support, responsible for facilitating incoming calls and ensuring they are directed to the appropriate resources. This role will handle T1 escalations and T2 tickets, resolve technical issues promptly and efficiently, and escalate T3 tickets as necessary. This role is expected to bring awareness and recurring issues to their direct supervisor. Exceptional customer service and communication is critical as this role is going to be working with non-technical clients on a regular basis.
General Duties And Responsibilities
