- Lead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
- Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
- Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
- Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.
- Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
- Conduct quarterly business reviews (QBRs) and innovation showcases to reinforce value delivered through digitization and automation.
- Ensure compliance with global and local insurance regulatory bodies.
- Build and lead a high-performing leadership bench that embraces digital-first thinking.
- Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.
- Manage the P&L for the account, balancing efficiency from automation with workforce investments.
- Bachelor's degree
- Minimum 12 years of experience in BPO
- Excellent executive presence and ability to influence across global, cross-functional teams.
- Strategic & Analytical Thinking
- Digital Transformation Leadership
- Client Partnership & Executive Stakeholder Engagement
- Operational & Financial Acumen
- Innovation Mindset
- Regulatory & Risk Management
- Trabaho sa kumpanya
Assistant Vice President Operations MOA
Para lamang sa mga rehistradong miyembro
The Assistant Vice President Operations will lead end-to-end delivery across life and annuities operations, define operational strategies, drive AI enablement, partner with internal tech teams and external vendors to identify next-gen technologies that support business KPIs. · ...
Pasay1 buwan ang nakalipas
- Trabaho sa kumpanya
Assistant Vice President Operations MOA
Para lamang sa mga rehistradong miyembro
+This role is responsible for leading end-to-end delivery across life and annuities operations with a focus on efficiency, quality, and scalability. · +Lead end-to-end delivery across life and annuities operations · +Qualifications & ExperienceBachelor's degree .Minimum 12 years ...
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· About the job: HRBP Manager (MOA Pasay) | Hybrid · Work Setup: Hybrid (twice a week), but additional onsite presence is required based on business needs such as DOLE hearings, groundwork, or addressing employee complaints | Location: MOA Pasay · Work Schedule: Mid-shift · Resp ...
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· About the job HRBP Manager (MOA Pasay) | Hybrid · Work Setup: Hybrid (twice a week) but additional onsite presence is required based on business needs such as DOLE hearings, groundwork, or addressing employee complaints | Location: MOA Pasay · Work Schedule: Mid-shift · Respon ...
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Assistant Vice President Operations MOA - Pasay - EXL Service Philippines, Inc.
Paglalarawan
Key Responsibilities
Strategic & Operational Leadership
Digital Transformation & Innovation
Client Management
Compliance & Quality Oversight
People & Leadership Development
Financial & Commercial Management
Qualifications & Experience
Required:
.
Core Competencies
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