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    analyst, data reporting - Cebu City, Philippines, Pilipinas - Qualfon Philippines, Inc.

    Qualfon Philippines, Inc.
    Qualfon Philippines, Inc. Cebu City, Philippines, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Job Summary

    Responsibilities
    . Generate reports by gathering data and presenting it in a manner that is intuitive and professional
    . Use reporting tools to monitor key performance metrics regarding backend errors
    . Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
    . Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
    . Provide full support during production releases, with the willingness to provide before/after-hours support when needed
    . Properly document issues and findings regarding all aspects of the job
    . Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
    . Use work collaboration tools to effectively manage tasks and assign items accordingly

    Area of expertise (Skills)

    Qualifications:

    • High School diploma or Equivalent
    • Bachelor's Degree in discipline related to Math/Technology/Engineering/Science a plus
    • At least 6 months experience in a research-oriented position.
    • Experience in database backend research/analytics is a plus
    • Proficient with Oracle SQL
    • Proficient in Microsoft Office (particularly Excel, Word, Outlook, Power Point).
    • Experience using Unix is a plus
    • Language: English and Spanish (Verbal & Written)
    • Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively.
    • General knowledge of Tracfone's various products and brands
    • Experience in collaboration tools such as Jira is a plus

    Other Skills and Experiences (Min)

    Education

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