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    Customer Service Representative - Metro Manila / NCR, Pilipinas - Microsourcing Philippines Inc

    Microsourcing Philippines Inc
    Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas

    3 araw ang nakalipas

    Microsourcing Philippines Inc background
    Buong oras Serbisyo sa Customer/Suporta
    Paglalarawan
    Position: Customer Care Associate
    Set-up: Hybrid (Onsite Training)
    Schedule: Day Shift
    Location: Two E-com, MoA, Pasay
    Salary: PHP 25,000 package

    Responsibilitites:
    • Support Camp Australia staff members, candidates, and referees with their concerns with, but not limited to rosters, employment, and applications.
    • Ensure child safety by maintaining consistency and compliance in every service
    • Responding to inbound phone calls from Camp Australia Staff members, candidates, and referees
    • Responding to emails from Camp Australia Staff members
    Responsible Processes:
    • Staffing
    • Filling vacant shifts
    • Adding Shifts
    • Cancel Shifts
    • Coordinator Cancellations
    • Replacing Team Members
    • Changing Rostered hours
    • Non-arrival for shift
    • Resignations
    • Managing Excess Labour
    • Onboarding
    • Recruitment
    • General Inquiries
    • Records
    • Staff qualifications
    • Upload documents
    • General payroll queries
    • Perform ad-hoc tasks or other reasonable duties assigned in support of the business
    What it takes to be part of our team:
    • 3-year experience in an Inbound and outbound Customer Service role is highly regarded
    • Excellent English communication skills to be able to engage with internal and external stakeholders
    • Excellent attention to detail and organisational skills Build a strong relationship with field staff members and colleagues within the GSC
    • Maintain a positive, empathetic, and professional attitude toward staff members and candidates at all times.
    • Coordinate with other Camp Australia departments through various channels.
    • Accountable for maintaining service compliance by updating the rosters accordingly, filling emergency shifts, onboarding new hires, and identifying triggers for escalations.
    • Ensure that staff members have the necessary requirements to meet compliance. Ensure that excess staff members are removed per Camp Australia guidelines to avoid excess labor expenses.
    What's in it for you
    • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
    • A very collaborative work culture
    • Find a balance between work and life that fits you. Do what you do best with MicroSourcing
    For more information, visit

    *Terms & Conditions apply
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