Customer Service Representative - Cebu - Careernet

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    Careernet Cebu

    1 araw ang nakalipas

    ₱600,000 - ₱1,800,000 (PHP) bawat taon *
    Paglalarawan

    Hiring Now: Customer Service Representatives (Voice) – Cebu

    Looking to build your career with a leading global consulting firm? We're hiring Customer Service Representatives (Voice Process) for multiple openings in Cebu City for one of our top clients in Philippines.

    If you have voice experience in any BPO or customer-facing industry, strong communication skills, and are comfortable working onsite in night shifts, this opportunity is for you.

    Role Details

    Location: Cebu City, Philippines

    Work Mode: Onsite

    Shift: Night Shift

    Experience: 6 months – 2 years (Voice / Call Center)

    Job Overview

    As a Customer Service Representative, you'll handle voice interactions with customers, resolve concerns efficiently, and deliver a consistently high-quality customer experience in a fast-paced environment.

    Key Responsibilities

    • Handle inbound and/or outbound customer calls professionally
    • Resolve customer issues, complaints, and service requests within SLAs
    • Provide accurate information on products, services, and policies
    • Document customer interactions in internal systems
    • Meet performance metrics (AHT, CSAT, Quality)
    • Escalate complex cases to relevant teams when required
    • Adhere to data privacy, security, and compliance standards

    What We're Looking For

    • 6 months to 2 years of voice process / customer service experience (BPO preferred)
    • Excellent English communication and listening skills
    • Strong problem-solving and interpersonal abilities
    • Comfortable working onsite, night shifts, weekends, and holidays
    • Basic system navigation and multitasking skills

    Nice to Have

    • Experience handling international customers
    • Calm, composed approach under pressure
    • Strong customer-first mindset with attention to detail
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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Customer service representative